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Jobs / Customer Service Manager in United Kingdom
5 hours agoBe an early applicant
Technimove·5 hours ago
5 hours agoBe an early applicant

Head of Project Management

Hybrid, United KingdomFull-timeHybridSenior · 10-15 years₹84L – ₹89.3L/yr

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About this role

Who are we?

At Technimove, we’re passionate about transforming the way the world’s leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global clients, from ambitious start-ups to some of the most recognisable names in tech.

Our secret weapon? Our people. Known as our TechniPeople, we’ve built a diverse, supportive, and ambitious team that thrives on collaboration, innovation, and passion. Some of our colleagues have been with us for over a decade, while many others are just starting their journey — but all share the same energy, drive, and love for what we do.

The Role:

We are looking for a motivated Head of Projects, experienced within the IT Professional Services industry, who will come in and put their stamp on the team.

Responsibilities:

  • Lead, manage and develop our Projects and Program team, including Project Managers and Project Coordinators

  • Define and execute best working practices and roll out Playbooks of defined and proven practices and workflows to ensure service excellence

  • Responsibility for driving continuous improvement of project management processes and practices

  • Hands on management and delivery of key customer projects

  • Ensuring excellent customer satisfaction through delivery of projects to the agreed cost, time, scope, quality and security constraints

  • Provide monthly project pipeline / utilisation data to support effective business decisions

  • Proactively manage customer relationships to achieve high levels of customer satisfaction

  • Provide regular, accurate and timely client reporting to meet and exceed customer’s expectations

  • Establish regular, clear and consistent channels of communication at all levels within the organisation.

Skills and Experience:

  • Experience in managing a Project Management team within the IT Services space is essential

  • Project management qualifications such as Prince2 are essential

  • Proven success in technical project delivery

  • An advanced level of technical knowledge, especially with Data Centers, surrounding Networking, Storage, Infrastructure and Architecture

  • Experience of leading multiple projects at the same time

  • Ability to build relationships with team members across the business

  • Experience of strategic/operational leadership within a growing SME would be highly advantageous.

Salary range:

£80,000 - £85,000 plus discretionary bonus

Benefits:

  • 25 days holiday, plus an additional wellbeing day

  • Monthly benefits allowance

  • Death in service x3 of your annual salary

  • Holiday buying scheme

  • Pension

Location:

This is office based from our Croydon HQ (CR0 4WD), with some hybrid working.

H1B sponsor likely
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