Head of Security Engineering
About this role
Collections runs like an emergency room. You show up in crisis, get triaged by a stranger who doesn't know your history and leave with no follow-up. We're turning it into primary care for consumer finance. We started in the hardest, most broken stage, because if it works there it works anywhere.
70 million Americans fall behind on a debt every year. Most want to pay what they owe and can't find a way back. We've serviced over $20 billion in debt across more than 20 million consumers. We see more people with charged-off loans each year than all but the top five US banks. They rate us about 50% higher than the banks that lent them the money. Creditors net over 30% more with us because we collect more and charge less.
Most AI strips the human out of the work. We use it to do the opposite. In someone's hardest financial moment we make the experience more human. The more human we make it, the more people recover. Now we're moving upstream, catching people before they default and building across every stage of the consumer credit lifecycle. The one in collections today is the one who gets approved tomorrow.
About the Role
As our Head of Security, you'll help us maintain and radically improve a proactive security posture that ensures compliance with industry standards, mitigates real risks, and enhances client confidence in how we handle sensitive data. This role will report directly to the VP of Engineering; expect to drive strategic security initiatives, implement effective monitoring and response systems, and foster a culture of security awareness and excellence within the organization.
What You’ll Work On
Define and own the strategy for security engineering, deciding where the real risk is and what we do about it.
Hire, mentor, and grow the security engineering team as the function scales.
Lead identity and access management across our systems.
Direct security monitoring, detection, and incident response.
Own our security posture for AI, in both our products and internal tools.
Manage cloud security architecture and guardrails, including data isolation across our multi-tenant platform.
Own vulnerability management end to end, partnering with Engineering to build security into the development lifecycle.
Partner with our compliance function to support SOC2, PCI, and other audit and regulatory work.
What You Bring to the Table
6+ years of experience in security, including 2+ years in a leadership role.
Hands-on software or security engineering background. You've built and run cloud security, identity and access, and detection systems yourself.
Prior experience working in a regulated industry (financial services, healthcare, payments, etc.).
Track record of setting security strategy and driving it to execution at an early- or growth-stage company, where you build the playbook yourself.
Strong communicator and collaborator, with a track record of building trust across Engineering, Product, and other teams.
Preferred: strong understanding of how AI/ML systems work and where they introduce risk.
We Encourage You to Apply If You Value
Collaborative Ownership beats Fiefdoms. You step into gaps without being asked. You fix issues. You seek to bring in the right people.
Speed beats perfection. You make decisions with incomplete information, iterate quickly, and course-correct based on what you learn. Fast loops beat slow ones.
Candor beats comfort. You give direct feedback because you care about people's growth. You'd rather hear a hard truth early than a polite sidestep that wastes time.
Why beats what. You diagnose before prescribing. You're more interested in root causes than symptoms, and you share context so others can make good decisions without you.
We are currently hiring for this position in our New York office.
As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.