At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
This role contributes to delivering reliable and thoughtful customer outcomes, creating meaningful impact for both customers and the wider community. The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a deep understanding of customer needs, taking end-to-end ownership in resolving issues, including facilitating timely delivery of pre-authorization (PA) decisions to agents and customers, and collaborating across teams to continuously enhance the customer journey—both directly and indirectly.
• Assist and support health product innovation through an agile product development process
• Good quality and accuracy of deliverables in a timely manner
Roles and Responsibilities
- Collect market information and conduct internal and external product analysis for deriving the right product solutions and product strategies to meet customer needs and competitive market environments
- Assist in product design and development cycle in line with the company strategies
- Develop various product literatures (e.g. contract, PGS template, memo, product specification, training materials), product launch pack and presentation materials for product launches
- Conduct User Acceptance Test (UAT) for different systems, such as Proposal Generation System (PGS), to support product launches and various product and / or regulatory initiatives
- Prepare the business reports as assigned by supervisor and ensure accurate output
- Review product literatures from other departments to ensure accuracy from product perspective
- Coordinate and work closely with various departments (e.g. Law, Compliance, Operations, IT, Actuarial and Marketing departments) for assigned tasks to support product launches and various product and / or regulatory initiatives with good quality and timely manner
- Participate in Product Implementation Taskforce and PGS regular meetings to support the implementation of the product launches, various product and / or regulatory initiatives with good quality and timely manner
- Assist in various product maintenance tasks for inforce business (e.g. revamp in existing product literatures, dividend review, periodic due diligence with bank partners, Day 2 product development items, etc.)
- Assist in ad-hoc projects and other duties as required.
Minimum Job Requirements:
- University / College graduate, actuarial science or related background preferred
- Experienced in insurance products development and implementation with UAT experience is preferred (Senior Analyst)
- Self-starter with good analytical ability
- Team player with positive attitude, good interpersonal and communication skills
- Creative with innovative thinking and customer oriented
- Project management skill is preferred
- Proficiency in MS Word, Excel, PowerPoint and Chinese Word Processing
- Good command of written and spoken English and Chinese
Others:
You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
