Job Title: Healthcare Appointment Setting Specialist
Position Type: Part-Time
Work Hours: 10:00 AM - 2:00 PM Pacific Daylight Time, Monday - Friday
Salary rate: $5-$7
Job Responsibilities:
- Generate and nurture prospective patient leads.
- Respond to inquiries through email, text, and social media.
- Follow up consistently and schedule qualified appointments.
- Manage automated email and text follow-up sequences.
- Re-engage inactive patients and old leads.
- Manage social media comments and direct messages.
- Update lead information and activities in AcuBliss or other CRM/EHR systems.
- Track lead status and ensure no follow-up is missed.
- Identify workflow gaps and suggest improvements.
- Assist with newsletters, patient education, and basic social media posting.
- Provide administrative support related to lead management.
- Report on leads contacted, appointments booked, and conversion results.
Requirements
- At least 1 year of experience in lead generation, lead nurturing, or appointment setting or any other similar experience
- Sales-oriented and focused on generating qualified appointments.
- Experience with email and text-message automation.
- Familiarity with CRM or EHR systems; AcuBliss experience is preferred.
- Strong social media engagement and DM management skills.
- Healthcare or wellness industry experience is preferred.
- Excellent written English and professional communication skills.
- Organized, reliable, and detail-oriented.
- Able to work independently with minimal supervision.
- Proactive, adaptable, coachable, and receptive to feedback.
- Comfortable working toward measurable goals.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
