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Heavy Maintenance Manager
Post Information
Section: Heavy Maintenance
Post Number:
Location: Predominantly Crewe, with some support to other ATC sites
Working Hours: 37.5 hours per week
Responsible to: HM Delivery Manager
Contract Type: Permanent
Job Description
Job Role: The post holder is accountable for the successful mobilization, deployment and commercial delivery of specified heavy maintenance projects (including classified repair, overhaul and refurbishment projects).delegated to them at predominantly at Crewe depot. There will be a requirement to support new and existing projects at other ATC sites
1. Key Duties:
Develop effective internal and external working relationships that deliver all key elements of Heavy Maintenance contracts
Ensure all work undertaken is in line with customer, technical and legislative standards and specifications
Ensure all work undertaken is done so in a timely manner and a high standard, in line with customer expectations
Establish safe systems of work in accordance with relevant customer, business or legislative standards
Recruitment and development of appropriately skilled teams to deliver specific work packages
Recruitment and development of Project Managers, Engineers and Planners to support projects
Provision of regular management information and Key Performance Indicators that report of key project deliverables
Undertake and complete annual Performance Development Reviews with direct reports, in a timely manner
Support the bid team as required with input to support potential new work opportunities and contracts
Lead the mobilization for new projects, including development of deliverables such as resource plans, work breakdown structures, tooling requirements, risk register, Bill of Material(s), Specification Review – all in accordance with company Heavy Maintenance Mobilization procedure
Deliver and maintain excellent standards of housekeeping
Manage customer interfaces including the leading of Contract Review Meetings
Drive continuous improvement initiatives, including the development of LEAN techniques and processes
Develop internal systems, processes, procedures and reporting mechanisms providing clear control
Deliver pro-active customer management identifying and developing possible opportunities on maximizing revenues and cost savings
Maintain compliance with all company policies and procedures
Understand and recognize new stakeholder opportunities and maintain existing stakeholder relationships
Provide exemplary customer service
Person Specification
Qualification and Requirements
BTEC certificate in Engineering
City and Guilds certificate in Engineering
Professional membership of IMechE or IET
Formal project management methodology
People Management training
A full and valid driving licence is essential
Experience and Knowledge
Previous experience, involvement and understanding of rail vehicle heavy maintenance activities
Previous project management experience
Understanding of applicable health, safety and environmental standards and requirements
Previous experience of production efficiency tools and techniques
Understand ROSCO/TOC/FOC relationships
Good working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001
Leadership Behaviors
You give our people accountability and bring the best out of them
You look beyond our own business for inspiration to share and integrate best practices
You consult with others and build impactful networks
You grow our people and their capabilities and find and develop Arriva’s next generation of talent
You help people to see the link between what they do and customer satisfaction
You inspire and motivate people to deliver great service
You stay connected with our customers and stakeholders anticipating their needs and using their feedback to improve the customer experience
You are future focussed shaping our business to be preferred by our customers
You set challenging but realistic goals, and plan and monitor delivery of business results
You are brave in challenging the status quo and remove barriers to success
You ask questions and understand different perspectives in order to assess risk and make informed decisions
You take personal responsibility for making Arriva’s business a success
You innovate and take opportunities to improve and grow the business to deliver Arriva’s vision and strategy
You take responsibility for making change happen to shape our future
You understand the external influences on our business, the impact they can have and the opportunities available
You use data to gain insights into our business and make informed decisions
Key Skills
Ability to effectively communicate with internal and external stakeholders and display customer management skills
Ability to lead team of people and interface with Executive/Directors level
Excellent people management skills
Excellent IT skills with a working knowledge of Microsoft Office Suite and SAP
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
Have an excellent attention to detail and organizational skills
Prepared to work within various geographical areas
Training
Fire safety
Fire marshall
Basic first aid
Defibrillator training
Ergonomics
COSHH Awareness
Safety in the workplace
PTS
Depot safety
Accident / incident reporting
Electricity awareness
Working at heights
PPE awareness and usage
Personal Qualities
Excellent verbal and written communication skills, with strong analytical techniques
Ability to influence people effectively in other departments and organizations
Ability to establish and maintain good working relationships across the business hierarchy and all external stakeholders
Ability to work under pressure and meet deadlines whilst maintaining a positive attitude
Self-confident, decisive and resilient
Professional in outlook and attitude
Be adaptive to change
Self-motivated and pro-active
To be helpful, innovative, informative to all staff, clients and stakeholders
Motivation and Expectations
Act as a Role Model in establishing Arriva TrainCare vision and values
Represent Arriva TrainCare in Arriva Group activities, and appropriate rail and transport industry events
Undertake any other relevant training deemed necessary to enhance performance
Take responsibility for own continuous professional development and have a desire for personal progression and improvement
SAFETY ROLE PROFILE
Safety Critical Post
Personal Track Safety Required
Key Safety and Environmental Responsibilities
Safety Training, Competencies and Safety Publications
Key Working Parameters
Category
Parameters for Role
Out of hours attendance/exceptional duty/ travelling required
Expected to travel to all relevant ATC Depot sites and Customers premises and stay overnight – if necessary
On-Call responsibility
Part of ATC’s On Call Managers rota.
