Help Desk Analyst 1

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Job Title:  

Help Desk Analyst 1

Agency:

Department of Revenue

Job Requisition ID:

JR0000003304

Shift:

Not Applicable (United States of America)

Compensation Details:

$49,920

Job Description:

Helpdesk Analyst 1

Georgia Department of Revenue — Unclaimed Property Unit

This announcement is open to the public.

The Georgia Department of Revenue is proud to be recognized as a USA Top Workplace for 2026 and a Top Workplace for Culture and Professional Development in 2025 — because our people grow here.

Join a Team That Makes a Difference

The Georgia Department of Revenue is hiring a Helpdesk Analyst 1 to help us administer state tax laws fairly and efficiently. In this role, you'll support our Unclaimed Property Unit and help carry out the work outlined in Georgia's Unclaimed Property Act.

If you enjoy solving problems, helping people, and staying organized in a busy environment, we'd love to hear from you.

As a Helpdesk Analyst 1, you'll be the friendly, knowledgeable voice customers reach by phone and email. Your day-to-day work will include:

• Guiding users through our online Claimant and Reporting websites
• Responding to customer inquiries with clear, helpful answers
• Handling clerical duties as assigned

Because you'll walk customers through detailed instructions, sharp attention to detail and strong organizational skills are key to your success here.

Entry Qualifications

• High School diploma or GED and six months of experience handling customers, questions, complaints, and/or providing information

Please note: DOR contingent workers must have completed at least 6 consecutive months on their current assignment to be considered.

Required Skills & Experience

• Two years of customer service experience in a professional services environment
• Strong written and verbal communication skills
• Ability to research data using manual and electronic resources to resolve customer issues
• Ability to work in a fast-paced, high-volume environment

Preferred Qualifications

• At least 1 year of inbound call center experience
• Proficiency in Microsoft Office, including Word, Excel, and Outlook

Salary: $49,920
Pay Grade: I

Location: 4125 Welcome All Rd, Atlanta GA 30349. This is a hybrid position with working hours of 8am to 4:45pm, Monday to Friday. Start times may be adjusted to 7:30am based on business needs. *A telework schedule of two(2)

remote days per week is contingent upon demonstrated proficiency after training and is subject to change based on DOR policies and ability to meet performance expectations.

The Department of Revenue offers alternative work schedules, training opportunities, recognition programs, health insurance, wellness programs, vision and dental coverage, retirement options, leave benefits, and more.

Important Information:

All Department of Revenue positions are subject to annual State of Georgia tax records check. Additional background processes may be in place for some positions. The highest level of education indicated on your GA@Work profile will be verified.

Equal Opportunity & Accessibility:

The Department of Revenue is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require accommodation during the application or interview process, please contact dor-candidate-adarequest@dor.ga.gov. 

Minimum Qualifications:

High school diploma/GED and six (6) months of experience handling customers, questions, complaints, and/or providing information.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.