Job Summary:
At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk & IOT Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.
Key Responsibilities:
- Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
- Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
- Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
- User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
- IOT Management: Efficiently manage the school's IOT systems such as cameras, speakers, access control, and others.
- Documentation: Maintain detailed records of support requests, resolutions, and IOT equipment inventory to enable effective tracking and monitoring.
- Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
- Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.
We offer a competitive salary ranging from $49,000 to $52,000, commensurate with experience and qualifications.
Requirements
- High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
- Strong passion for technology and a desire to learn and grow in the IT field.
- Interest in K-12 education
- Prior experience using Incident IQ is preferred.
- Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
- Basic knowledge of computer hardware, operating systems, and software applications.
- Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
- Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
- Prior experience in an educational setting is a plus, but not required.
Benefits
- Medical
- Dental
- Pension
- Paid Time Off
