Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are seeking a HNW CDD Specialist to support the Prudential High Net Worth (HNW) and Bermuda business. The role is responsible for executing first-line customer due diligence activities for the HNW business, including Bermuda. The role supports onboarding, policy servicing, and ongoing monitoring activities by performing customer risk assessments, validating documentation, and ensuring compliance with AML/CFT requirements.
The role works closely with Case Managers, Underwriters, Distribution teams, and Compliance to support timely policy issuance while maintaining strong risk controls.
Key Responsibilities:
Customer Due Diligence Execution
- Execute customer due diligence reviews for HNW policies, including Bermuda-based policies
- Conduct customer risk assessments in accordance with internal policies and procedures
- Verify customer identity, beneficial ownership, source of wealth, and source of funds
- Perform sanctions, PEP, adverse media, and jurisdictional screening
Risk Identification & Escalation
- Identify indicators of potential AML, sanctions, fraud, or financial crime risks
- Escalate high-risk, unusual, or complex cases to the Senior HNW CDD Specialist
- Support Enhanced Due Diligence (EDD) activities where required
Governance and Quality Assurance
- Apply AML/CFT policies, procedures, and onboarding standards
- Maintain accurate records and audit trails
- Support regulatory reviews, audits, and remediation activities
Stakeholder Coordination
- Work closely with Case Managers to support CDD processes during onboarding– e.g., coordinate with Case Managers for inaccurate / incomplete documentation
- Work closely with Underwriters to ensure CDD requirements are satisfied prior to policy issuance
- Liaise with Distribution teams to ensure Distribution teams have clarity on CDD requirements and documentation expectations as part of customer onboarding process
Operational Excellence
- Assist with process improvement initiatives and operational projects for CDD processes
- Support ongoing monitoring and periodic review activities where required for CDD processes
Requirements & Qualifications:
- University graduate, preferably in Business, Risk Management or a related discipline
- 3–6 years of AML/KYC/CDD experience within insurance, banking, wealth management, trust, or financial services environments
- Experience conducting customer due diligence and customer risk assessments
- Understanding of AML/CFT, sanctions, and customer onboarding requirements
- Exposure to HNW/UHNW customers, trusts, family offices, or offshore structures preferred
- CAMS, ICA, or equivalent qualification advantageous
- Strong attention to detail, analytical thinking, and communication skills
Preferred Attributes:
- Customer-focused with strong risk awareness
- Ability to manage multiple cases simultaneously
- Strong collaboration and stakeholder management skills
- Comfortable working in a fast-paced environment
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
