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About this role
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Supervise and coordinate the daily activities of Room Attendants, House Attendants, Public Area Attendants
- Assign daily work schedules, room allocations, and special projects according to occupancy levels and operational requirements.
- Ensure all guest rooms, corridors, public areas, and service areas are cleaned and maintained according to brand standards.
- Ensure proper handling and reporting of Lost & Found items according to hotel procedures.
- Monitor DND (Do Not Disturb) rooms and ensure appropriate follow-up procedures are followed.
- Respond promptly and professionally to guest requests, concerns, and complaints
- Lead, motivate, coach, and support the housekeeping team to achieve departmental objectives. Assist with performance evaluations and development plans
- Control and monitor the usage of cleaning supplies, guest amenities, linen, uniforms, and equipment.
- Assist with monthly inventories of linen, guest supplies, and housekeeping materials
- Monitor stock levels and report shortages promptly
- Ensure housekeeping equipment is maintained and used safely and correctly
- Complete daily inspection reports, discrepancy reports, and shift handovers
Qualifications
- Strong understanding of housekeeping operations and hotel standards.
- Excellent leadership and team management skills.
- Strong attention to detail and quality control.
- Good communication and interpersonal skills.
- Ability to handle guest complaints professionally.
- Knowledge of cleaning chemicals, equipment, and safety procedures.
- Inventory and stock management skills.
- Proficiency in hotel systems (PMS) and Microsoft Office applications.
- Ability to work under pressure and manage multiple priorities.
- Good command of English; additional languages are an advantage
Additional Information
- Work as a team player
- Experience in a 3- to 4-star hotel in the same position
Company
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