HR Shared Services Specialist
About this role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Medtronic's HR Shared Services Team helps deliver HR support and services at scale by executing standardized HR processes, partnering with HR Business Partners and Centers of Excellence, and focusing on continuous improvement, innovation, and automation to support a smooth employee experience.Located at Medtronic's headquarters in Minneapolis, MN, this role is onsite four days per week.
The HR Shared Services Specialist provides centralized HR support across employee benefits, leave of absence, disability, and related HR programs. The Specialist serves as an escalated point of contact for employee and manager inquiries, ensuring timely, accurate, and professional service while maintaining confidentiality and adherence to policy and service level expectations.
The role partners closely with internal HR teams, payroll, and external vendors to resolve issues, support annual benefits activities, and maintain data accuracy across HR systems. In addition, the role contributes to process improvement efforts by identifying opportunities to streamline workflows, enhance the employee experience, and improve operational efficiency through better systems, documentation, and automation.
The Specialist may also support reporting, audits, testing, and HR system updates or configuration as needed.
Primary Responsibilities:
Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, AD&D, FSA, HSA, and related offerings
Support employee enrollments, qualifying life event changes, terminations, and other benefits transactions
Assist with annual open enrollment activities, including employee communications, system updates, and issue resolution
Administer disability and leave programs, including short-term disability, long-term disability, FMLA, and other time-off policies
Serve as an escalated resource for employee and manager inquiries related to benefits, leave, disability, and time-off programs
Partner with internal stakeholders and external vendors to research and resolve complex cases
Audit transactions and data to ensure accuracy, compliance, and timely processing
Generate reports and support compliance reviews, process documentation, and HR projects
Identify and help implement process improvements, system enhancements, and service delivery efficiencies
Support testing, issue tracking, and updates related to HR systems and workflows
Required Qualifications:
High school diploma (or equivalent) and 2+ years of experience in employee benefits, leave, disability or HR service delivery processes , OR an advanced degree with 0 years of experience
Preferred Qualifications
Hands-on experience administering U.S. benefits and leave programs, including ERISA, HIPAA, COBRA, FMLA, and ACA-related processes
Experience supporting employee benefits administration in a shared services or HR operations environment
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Excellent communication, customer service, and problem-solving skills
Experience working independently while partnering effectively across HR teams, payroll, and vendors
Experience with HRIS and benefits administration systems such as Workday
Experience working with benefits carriers, third-party administrators, or other external vendors
Strong Excel skills, including reporting, reconciliation, and data analysis
Exposure to process improvement, testing, or system configuration activities
Experience creating SOPs, knowledge articles, or process documentation
Familiarity with multi-state benefits or leave administration
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.