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About This Position
The City of Austin's Emergency Medical Services Department provides 9-1-1 emergency medical response to the citizens of Austin and Travis County serving a population of over 2.2M citizens in a service region of over 1,039 square miles. While most of the assistance we give to the community is medical in nature, the smallest part of what we do involves truly time-critical life-threatening emergencies. Yet everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.
Purpose:
Provides support, advice, and problem solving in areas of human resources (HR).
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Provides advanced support to journey and senior level HR staff by reviewing recommendations, project plans, procedures, and workflows for accuracy and compliance with existing policies and processes.
Develops, implements, administers, and evaluates moderately complex HR programs.
Leads the development and implementation of systems, policies, procedures, strategies, and process workflows for use within departments.
Conducts advanced research, provides information to HR staff and employee groups in assigned area(s) of responsibility, and makes appropriate recommendations based on findings.
Advises and counsels HR staff, management, and other employee groups related to compliance with and the communication, interpretation, and implementation of established City policies and other relevant employment laws and regulations.
Assists in resolving advanced HR problems, researches and applies best practices, reviews recommendations, and monitors implementation of agreed-upon actions until the problem has been resolved.
Researches information as requested or needed; compiles data; and writes informational memos, letters, reports, forms, plans, documents, and queries using computer, spreadsheets, databases, or presentation software.
Conducts analysis of metrics and morale indicators, such as surveys, turnover, and grievances; and recommends corrective action within the area of specialization.
Collaborates and participates on teams with HR and other stakeholders
Responsibilities - Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of assigned HR area.
Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain current knowledge in the assigned HR areas.
Ability to develop and maintain knowledge and skill in the use of computerized tools, databases, and communications techniques used in HR.
Ability to establish and maintain good working relationships with other City employees and the public.
Minimum Qualifications:
Graduation with an Associate degree from an accredited college or university with major coursework in a related field, plus three (3) years of related HR experience.
Any combination of education and/or experience may be substituted for the minimum qualifications.
Licenses and Certifications Required:
None.
Preferred Qualifications:
Experience managing payroll processes as an active participant through all cycles of payroll from time entry to closure and employee pay out.
Experience using UKG Kronos systems such as Workforce Dimensions, TeleStaff or other similar scheduling and/or timekeeping systems.
Experience with Workday or similar HCM, HRMS or HRIS.
Ability to communicate with tact, build rapport, and establish relationships within a customer service environment.
Experience running reports and manipulating data.
Proficiency in Microsoft Office including Word, Excel and Outlook.
Regarding your application:
A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
Incomplete applications will not be considered.
A cover letter and resume are required for this position.
EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
Location:
15 Waller St
Salary Range:
$ 26.86 - $ 32.43
Hours:
Monday - Friday 7:30AM - 4:00PM
Schedule may vary based on business need with option for hybrid telework schedule after successfully completing the established training period.
Veterans:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position, you will be required to provide your DD214.
Internal Applicants:
Employees in Good Standing, who are candidates within the Department or division that the position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.
ATCEMS employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable
in the system.
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Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.