Icelandic Customer Service Representative – The Ultimate Expat Experience in Athens
Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.
This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.
The Experience
We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.
- Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
- A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
- Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.
Your Role
As a Customer Service Representative, you will be the voice of a world-renowned brand. Your goal is to provide seamless support and turn every interaction into a positive experience.
- Solve & Support: Assist customers via phone, email, or chat with technical troubleshooting, billing inquiries, or general product information.
- Listen & Engage: Use your empathy and active listening skills to understand customer needs and provide tailored solutions.
- Learn & Grow: Participate in industry-leading training programs designed to sharpen your communication and technical skills.
Requirements
To be considered for this role and the relocation support, candidates must meet the following criteria:
- Work Authorization: Must hold a valid EU Passport or EU National ID card (EU Citizenship is required due to local labor regulations).
- Language Mastery: Fluency in Icelandic (Native or C1 level).
- English Skills: A B2 level of English is required for internal training and communication.
- Tech Savvy: Comfortable navigating digital tools and multitasking across different software platforms.
- Soft Skills: Strong empathy, patience, and a genuine desire to help people.
Benefits
- Language Learning Master the local tongue with Free Online Greek Courses provided to all employees.
- Health & Lifestyle Access comprehensive healthcare benefits and exclusive employee discounts at local shops and services.
- Professional Growth Hit the ground running with full paid training delivered by our team of certified instructors.
- Relocation Travel with ease thanks to a paid flight, airport transfer, and initial hotel accommodation.
- Extra Earnings Enjoy performance-based bonuses and a total of 14 salaries per year (including holiday bonuses).
