In-Life Administration Executive-2

Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team

Key Purpose

• To ensure task management is carried out to the highest level on the following:

• Ancillary RFL Management which includes taxing of 140,000 vehicles

• V5 administration, which includes auditing the daily received documents,

• Handling customer requests, and working with suppliers

• Managing MOT data management

• Manage the Cherished plate service for our customers

• Responsible for the Safety Recall Administration

• Administration support on uninsured vehicles

• Processing of Fines and Penalties, which includes invoice queries

• Maintaining vehicle data, identifying, and correcting any anomalies in the data.

• Receipt of inbound customer telephone enquiries and the co-ordination, ensuring appropriate action/response as necessary from the business

• Take full ownership, investigate, and respond to all customer queries via an inhouse customer query system, email, phone and by post

• To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis

Responsibilities

• Build relationships and develop the trust of our customer and suppliers to ensure

• service levels are achieved

• Production of identified daily and weekly fleet administration reporting

• Actively display and demonstrate the corporate values Authenticity, Commitment, Collaboration and Curiosity

• Maintain a high level of service focus

Skills, Experience & Background

• Demonstrable experience of working in a fast paced n administrative environment where preparation, planning and organisation is evident.

• Experience of working in a customer contact environment where there is a

• requirement to build relationships at various levels.

• Knowledge and/or experience of the car leasing industry and relevant government

• legislation preferred but not essential.

• Experience of working in an environment where attention to detail is key and

• accuracy has been a fundamental requirement of the job.

• Experience of actively participating in a team environment, whilst demonstrating

• the capability to work independently.

• Working knowledge of core Microsoft Applications (Word and Excel)

• Strong communicator, fluent in business English language written and verbal.

What's in it for you

Starting salary of £26,375.00

Generous contributory pension scheme 

25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Eligibility for Annual Bonus Scheme

Enhanced parental leave

Generous Employee Referral Scheme (£1000)

Cycle2work Scheme 

EV charging points, bike storage, shower & changing facilities, car parking