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Role - Business Analyst / Product Analyst
Experience - 2 Yrs +
Location - Mumbai (Work from office )
Responsibilities :
Business Analysis: Collaborate with cross functional stakeholders to gather and analyze business requirements, identify opportunities for process improvement, and translate business needs into technical specifications.
Technical Support: Provide frontline technical support to internal users and customers, diagnose and resolve issues, and escalate complex problems to appropriate IT teams for resolution. Manage IT help desk tickets, prioritize support requests, and ensure timely resolution of technical issues to minimize downtime and maintain operational efficiency.
Solution Design and Implementation: Design, test and implement technical solutions to address business challenges, streamline workflows, and optimize operational processes using a combination of off the shelf software, custom applications, and integrations. Define success criteria for testing and product acceptance, follow through with regular monitoring of metrics and presentation to stakeholders. Ensure implementation plans match expectations.
Documentation & Training: Create and maintain technical documentation, user guides, and training materials to
facilitate knowledge transfer, improve user proficiency, and promote self service support.
Requirements :
About InCred Wealth
InCred Wealth is a new age and fast-growing wealth & investment management firm, with a vision to be a leading wealth platform for HNIs & UHNIs, with innovation and technology as its core DNA. The company is part of the InCred Group, which has growing businesses across Retail lending, Wealth Management, Asset Management, Investment Banking and Institutional Equities Research & Broking and Wholesale
Debt Market.
