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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
R&D OperationsJob Sub Function:
Clinical Trial Project ManagementJob Category:
ProfessionalAll Job Posting Locations:
Bangalore, Karnataka, India, Beijing, China, Chiyoda, Tokyo, Japan, Hwaseong-si, Gyeonggi-do, Korea, Republic of, Mumbai, Maharashtra, India, Taipei City, TaiwanJob Description:
Position Summary:
Responsible for the management of the end-to-end investigator/site payment processes and
payment calculations, creation and management of purchase orders, payment and clinical trial
payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and
study teams to assist with complex issue resolution and/or guidance, as needed.
Principal Responsibilities:
Process
1 Responsible for training study teams relating to payment support and specific processes.
2 Acts as liaison among colleagues within CCS and study teams to assist with issue resolution
and/or guidance, as needed.
3 Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO
calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and
send payment notifications to sites.
4 Answer queries, questions and issue resolution with sites and study teams, as needed.
5 Rectify failed payments, as appropriate, for purchase requisitions.
6 Exemplary customer focus with vision to drive solutions.
Technology
7 Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
8 Answer queries, questions and issue resolution with sites and study teams, as needed.
People
9 Train new CCS team members on specific processes and technology.
10 People management responsibility, including performance and development. (Global team -
virtual environment)
11 Develop talent to enhance the team's effectiveness.
12 May include people management responsibility, including performance and development.
(Global team - virtual environment)
Principal Relationships:
This position reports to Manager, Payments.
Internal:
▪ Internal Business Partners (CCS, GD, etc.)
External:
▪ Clinical Investigator Sites
Commercial Suppliers
Education and Experience Requirements:
▪ 5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical
research
▪ Must have a working knowledge of clinical payment processing and systems with at least 4
years of payment experience
▪ Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools
responsibly in daily work to improve productivity, decision making and quality of outcomes.
▪ Excellent communication skills (both oral and written)
▪ Ability to work effectively in cross function teams
▪ Strong and proven analytical and problem resolution skills
▪ Working knowledge of PCs (MS Office suite at a minimum)
▪ Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish
substantial tasks with minimal supervision
▪ Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe
Harbor, etc.) is preferred
▪ Previous experience working in virtual teams preferred
▪ Previous people management experience preferred
Decision-Making and Problem-Solving
▪ Follows standard policies and procedures for multiple departments, geographic areas, client
groups or projects
▪ Work is performed with oversight by the Manager, Payments.
▪ Able to work independently as well as in a collaborative team environment.
Other:
▪ Fluency in English required and optionally additional languages.
▪ Travel Percentage: 15-20%
＜For Internal Applicants＞
Based on your experience and interview evaluation, the position title and level may vary.
If you are Japan employee, please read “Internal Application Guideline” in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan’s employee, you are not able to apply for multiple positions at once.
For Employee Referral Program (ERP), please read and understand the details of the “Internal Referral Overview” on the Ask GS and you have made a compliant referral.
Required Skills:
Preferred Skills:
