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About this role
PRINCIPLE RESPONSIBILITIES:
RFQ
Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
Controls and manages RFQ workflow
Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
Quotation follow up for order execution
ORDER FEEDBACK
Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
Controls and manages Feedback Workflow
Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
ORDERS
Supports order booking and administration process
COMPLAINTS
Controls and manages CAT A/B VOC Workflow process
OTHER
Coordinates Fusion Maintenance and Price List Creation
KPI Management
Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
Analyzes project wins and losses.
Inside Sales Initiatives
Performs other duties as required.
QUALIFICATIONS/EXPERIENCE
Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
Knowledge of Systems Administration and Management
Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
Detail orientated, able to maintain accuracy under pressure
ORGANISATION STRUCTURE
Reports directly to the Inside Sales Operations Manager
