Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Key Responsibilities
- Process customer orders and manage distribution accounts accurately and timely.
- Prepare operational reports, customer work orders, shipping documentation, inventory records, and other required paperwork.
- Perform data entry and transaction processing for receiving, order allocation, shipping, inventory management, and billing activities.
- Rate domestic transportation bills and ensure accurate, timely customer and vendor billing.
- Monitor and trace orders, proactively communicating shipment status, delays, and issues to customers.
- Maintain damage records, backorder logs, and other operational documentation.
- Provide warehouse personnel with the information and documentation necessary to support receiving, inventory, and shipping operations.
- Serve as the primary liaison between customers, vendors, warehouse operations, and the office for order management, inventory, invoicing, and account-related inquiries.
- Build and maintain strong relationships with customers, carriers, and other service providers.
- Maintain inventory accuracy through system reconciliation, cycle counts, physical inventories, and accurate recording of inventory transactions in the WMS.
- Investigate and resolve inventory discrepancies, analyze inventory trends, and communicate issues that may impact customer service or operational performance.
- Monitor inventory levels and support inventory planning by identifying shortages, overages, obsolete stock, and other inventory risks.
- Support customer inventory reporting requirements, audits, inventory reviews, and service level agreement (SLA) commitments.
- Ensure compliance with customer requirements, inventory control procedures, Operational Process Standards (OPS), company policies, and applicable government regulations.
- Verify proper labeling, storage, handling, and documentation of inventory to maintain product integrity and operational accuracy.
- Participate in continuous improvement initiatives focused on inventory control, process efficiency, warehouse operations, and customer service.
- Escalate operational, inventory, customer service, or compliance issues to management when appropriate.
- Assist with special projects, research, filing, and other administrative duties as assigned.
Qualifications
- Understanding transportation process of all models is a plus
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Please note, this opportunity does not sponsor work visas and has no relocation assistance.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
