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Company: Alicat Scientific, Inc.
Department: Information Technology
Location: 7641 W. Business Park Drive, Marana, Arizona 85743
Employment Type: Full-Time
Reports To: IT Director
Salary: $24-26.50 an hour
Position Summary
The IT Associate is a mid-level technical role responsible for providing reliable, onsite IT support and contributing to the stability, security, and continuous improvement of Alicat Scientific’s IT infrastructure. This position supports end users, servers, and network systems in a manufacturing and engineering environment and works with limited supervision to diagnose issues, implement solutions, and support ongoing IT initiatives. #Alicat
Key Responsibilities
Serve as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 services
Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues
Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP
Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions
Perform system and device deployment, imaging, software installation, patching, and lifecycle management
Manage and resolve IT support tickets with accurate and timely documentation
Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements
Assist with server, network, and endpoint maintenance, upgrades, and IT projects
Ensure adherence to IT policies, security standards, and change management procedures
Collaborate with IT team members, vendors, and internal stakeholders
Communicate technical information clearly to non-technical users
Support production-floor and engineering systems as required in a manufacturing environment
Participate in after-hours maintenance windows or on-call rotations as required
Required Qualifications
Associate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experience
Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support
Hands-on experience supporting Windows Server environments and Active Directory
Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP
Demonstrated ability to independently troubleshoot and resolve technical issues
Experience using ticketing systems and maintaining technical documentation
Strong customer service, communication, and organizational skills
Ability to prioritize work in a fast-paced, onsite manufacturing environment
Preferred Qualifications
Experience supporting IT systems in manufacturing, engineering, or industrial environments
Familiarity with ERP or other business-critical applications
Exposure to virtualization technologies such as Hyper-V or VMware
Experience with endpoint management, patching, or cybersecurity controls
Knowledge of backup, recovery, and system monitoring concepts
Industry certifications such as CompTIA or Microsoft credentials
Interest in career growth toward systems administration, infrastructure, or security roles
Success Markers
Success at 3 Months
Understands Alicat Scientific’s IT environment, systems, and support processes
Independently resolves common end-user support requests
Follows IT policies, security standards, and change management procedures
Accurately documents support activities in the ticketing system
Builds strong relationships with users and IT team members
Successfully performs basic Active Directory tasks and device deployments
Success at 6 Months
Independently handles moderate to complex support issues
Confidently supports Windows Server, networking, and VPN connectivity
Identifies recurring issues and recommends improvements
Contributes effectively to IT projects and infrastructure initiatives
Serves as a reliable escalation point when appropriate
Maintains high-quality documentation with minimal supervision
Success at 12 Months
Functions as a trusted IT professional with deep understanding of Alicat systems
Resolves complex issues across endpoints, servers, and network infrastructure
Takes ownership of defined systems, tools, or IT processes
Proactively identifies and helps address risks and inefficiencies
Mentors or supports less experienced IT team members
Is positioned for growth into advanced systems or infrastructure roles
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