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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
The IT Implementation Analyst - Teller UX drives pre-implementation readiness, migration planning, configuration discovery, and process automation for Teller UX client deployments. This role combines business analysis, banking operations knowledge, source teller platform analysis, and AI-enabled tooling to reduce implementation effort, improve deployment quality, and accelerate client onboarding.
Lead implementation readiness assessments, discovery sessions, and pre-implementation planning. · Document current-state and future-state teller processes, checklists, playbooks, SOPs, and migration workbooks. · Analyze source teller platforms such as DNA Teller, ClearTouch Teller, Integrated Teller, and other legacy teller solutions. · Identify FI-level, branch-level, operational, security, regulatory, and transaction parameterization requirements. · Define migration strategy for roles, users, security permissions, drawers, vaults, branch structures, devices, and transaction setup data. · Develop configuration blueprints, rule-mapping templates, and setup recommendations for Teller UX. · Conceptualize migration and implementation utilities that reduce manual work, clutter, rework, and implementation cycle time. · Use AI to generate reusable templates, implementation artifacts, test scenarios, training materials, and migration mappings. · Partner with Product, Engineering, Implementation, Operations, and client teams to standardize and streamline client onboarding. Preferred Experience · Teller UX, DNA, DNA Telle, ClearTouch Teller, Integrated Teller, or comparable teller/core banking platforms. · Teller modernization, branch transformation, financial institution conversion, or enterprise software implementation programs. · Banking workflows including deposits, withdrawals, transfers, loan payments, holds, cash handling, drawer balancing, and branch operations. Key Skill Summary Business Analysis: Requirements gathering, process mapping, gap analysis, functional documentation, stakeholder workshops. Implementation Readiness: Readiness assessments, onboarding checklists, playbooks, SOPs, risk/dependency tracking. Migration Strategy: Role, user, drawer, vault, device, transaction configuration, and security migration planning. Parameterization Discovery: FI-level setup, branch controls, transaction limits, overrides, approvals, compliance and operational rules. AI & Automation: Microsoft Copilot/Generative AI, prompt design, documentation automation, rule generation, workflow improvement. Technical Analysis: SQL/data analysis, API and integration analysis, data mapping, configuration management, troubleshooting. Banking Domain: Teller operations, branch workflows, core banking systems, cash management, funds availability, regulatory controls. Success Measures · Reduced implementation and conversion timelines. · Increased reuse of standardized templates, utilities, and migration assets. · Improved quality and consistency of Teller UX onboarding. · Reduced manual configuration effort, implementation defects, and rework. · Faster discovery-to-configuration turnaround through AI-enabled accelerators. Communication · Excellent written and verbal communication · Ability to confidently communicate with clients
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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