IT Support Executive
Bengaluru, IndiaRemoteFull-timeMid · 5+ years
About this role
About HealthAsyst
HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms. As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies. HealthAsyst is now a Great Place to Work-Certified™ & our product has also been consistently recognized for high customer credibility by Gartner, Capterra etc.
Job Description
Job Summary
We are looking for an experienced IT Support Executive with 5 years of hands-on experience to manage end-user support, server administration, Microsoft Azure and Office 365 environments, and network infrastructure. The ideal candidate is a proactive problem-solver who can independently handle daily IT operations, maintain system uptime, and provide timely technical support across the organization.
Key Responsibilities
- Provide first- and second-level support to end users for hardware, software, printer, email, and application-related issues, ensuring timely resolution within SLA.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals; manage user onboarding/offboarding including asset allocation.
- Administer and maintain on-premises and virtual servers (Windows/Linux) — user accounts, backups, patching, performance monitoring, and troubleshooting.
- Manage Microsoft Azure resources including virtual machines, storage accounts, Azure AD (Entra ID), subscriptions, and basic cost/resource optimization.
- Administer Microsoft Office 365 environment — user/mailbox management, licensing, Exchange Online, SharePoint, Teams, OneDrive, security & compliance settings.
- Manage and troubleshoot LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routers; coordinate with ISPs and network vendors as required.
- Monitor network and system performance proactively, identify potential issues, and implement preventive measures to minimize downtime.
- Maintain IT asset inventory, software licenses, warranty records, and vendor/AMC documentation.
- Implement and enforce IT security policies including antivirus, patch management, data backup, and access controls.
- Log, track, and resolve tickets using a helpdesk/ticketing tool; maintain documentation of recurring issues and resolutions (knowledge base).
- Coordinate with external vendors and OEMs for hardware/software procurement, repairs, and escalations.
- Support IT projects such as system migrations, upgrades, and rollouts of new tools or infrastructure.
- Ensure compliance with company IT policies, data protection, and audit requirements.
Required Skills & Competencies
- Strong working knowledge of Windows Server administration, Active Directory, DNS, DHCP, and Group Policy.
- Hands-on experience with Microsoft Azure — VMs, storage, networking basics, Azure AD/Entra ID administration.
- Proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, security & compliance center).
- Good understanding of networking concepts — TCP/IP, VLAN, VPN, firewalls, routers, switches, and Wi-Fi troubleshooting.
- Experience with endpoint security, antivirus, backup solutions, and patch management tools.
- Familiarity with ITSM/helpdesk tools for ticket management.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-first approach.
- Excellent verbal and written communication skills to interact with end users and stakeholders at all levels.
- Ability to work independently, prioritize tasks, and manage multiple issues under pressure.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 5 years of relevant experience in IT support, systems administration, or infrastructure management.
Key Performance Indicators (KPIs)
- Ticket resolution time and SLA adherence.
- System/network uptime and downtime minimization.
- User satisfaction ratings for IT support.
- Timely completion of IT projects and rollouts.
- Compliance with security and audit requirements.