IT Support Lead
About this role
We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
🔧 Key Skills:
* End-User Computing (EUC) Support
* LAN / WAN / VPN / Wi-Fi Troubleshooting
* Active Directory & Group Policy
* Microsoft 365 (Outlook, Teams, OneDrive)
* ITSM / ServiceNow
* Windows 10/11 Support
* Incident, Problem & Change Management
* ITIL Process Knowledge
📌 Key Responsibilities:
* Own end-to-end service delivery for Malaysia engagement
* Lead onsite and offshore support teams
* Manage escalations, shifts, and operational governance
* Ensure SLA/KPI compliance across IT support functions
* Act as SPOC for customer stakeholders and governance meetings
* Drive operational excellence and continuous improvement initiatives
* Ensure adherence to security, audit, and compliance standards
✅ Preferred Experience:
* Airline / Transportation / Large Enterprise environments
* Managing onsite–offshore delivery models
* Strong communication and leadership capabilities