IT Support Specialist
About this role
About LiveKit
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
About the Role
We are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit’s distributed team. This role is focused on making sure employees can get productive quickly, get help easily, and rely on IT systems that are simple, well-documented, and low-friction.
You will work primarily across Slack, Google Workspace, Okta, Workspace ONE, and our hardware/logistics workflows. You will partner with Security, Engineering, Operations, and People to support onboarding, offboarding, access requests, endpoint support, and internal documentation.
This is an individual contributor role suited for someone who enjoys hands-on support, clear communication, strong follow-through, and turning repeated requests into scalable self-serve workflows.
You’ll thrive at LiveKit if you are:
Obsessed with making the best product and experience for our customers and colleagues.
Known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos.
A hard worker who can execute quickly while still caring deeply about polish, detail, and quality.
A fast learner who frequently picks up new tools, systems, and skills.
What You'll Do
Handle day-to-day IT support across time zones — triage, troubleshoot, and resolve hardware, software, access, account, and network issues for the whole company
Run a ticketing and prioritization system people actually trust, with clear ownership, timely updates, and follow-through that doesn't need chasing
Coordinate IT onboarding so new hires have the right hardware, accounts, apps, and access before day one — and offboarding so returns, deprovisioning, and documentation close out cleanly
Own laptop lifecycle logistics end to end: procurement, shipping, repairs, replacements, inventory, returns, and secure disposal
Support day-to-day administration of Google Workspace and Slack — user lifecycle, groups, shared drives, permissions, roles, and configuration requests
Turn recurring issues into runbooks, self-serve workflows, and lightweight automation, and keep an accurate picture of internal tools, owners, access patterns, and renewals
Who You Are
2+ years in IT support, help desk, or IT operations, ideally somewhere fast-moving or distributed
Strong troubleshooting instincts across macOS, SaaS applications, identity and access issues, networking basics, and common endpoint problems
Working knowledge of Google Workspace administration and collaboration tooling
Familiar with an identity provider such as Okta and an MDM such as Workspace ONE, Jamf, Kandji, or Intune
An excellent writer and communicator who can explain a technical fix clearly and keep people informed without burying them
You can hold a queue, prioritize honestly, and keep work moving when everything is competing for your attention
Nice to Have
Experience supporting globally distributed teams, including the special joy of international hardware shipping and device returns
Background in asset inventory, procurement workflows, or vendor coordination
Exposure to access reviews, MFA, device encryption, patching, or other security-adjacent IT controls
You have strong opinions about how a knowledge base should be organized, and you've been right about them before
Our Commitment to You
An opportunity to build something truly impactful to the world
Contribute to open source alongside world-class engineers
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.