IT Technical Assistant
Riche Terre, MauritiusHybridFull-timeMid · 2-5 yearsH1B likely
About this role
ServiQual is a leading IT services provider in Mauritius, delivering innovative solutions in Managed Services, Cloud, Infrastructure, Networking, and Cybersecurity. We help businesses optimize their IT operations and secure their digital assets through cutting-edge technology and expert support.
Main Responsibilities for IT Technical Assistant
Hardware & Repairs
- Diagnose hardware issues on laptops, desktops, printers, UPS, and related IT equipment.
- Replace faulty components such as LCDs, keyboards, batteries, RAM, SSDs, palmrests, hinges, and chargers.
- Perform workshop repairs and testing before returning equipment to clients.
- Carry out preventive maintenance on IT equipment.
- Handle basic printer troubleshooting and maintenance.
Software & Configuration
- Install and configure Windows operating systems and drivers.
- Configure Microsoft Office, Outlook, OneDrive, printers, and standard business applications.
- Perform virus scans, malware removal, and system cleanups.
- Prepare and deploy new laptops for clients.
- Assist in monitoring updates and maintenance on managed devices.
Data & Backup Tasks
- Perform data backup and transfer between devices.
- Ensure antivirus checks are completed before transferring client data.
- Handle cloning, backup verification, and restoration tasks when required.
- Maintain confidentiality and security of client data.
Workshop & Ticket Management
- Update tickets, timesheets, and intervention notes accurately.
- Follow workshop procedures and repair processes.
- Maintain proper labeling and organization of equipment in the workshop.
- Assist in tracking devices awaiting repair or collection.
- Ensure interventions are properly documented.
Customer Service
- Communicate professionally with clients regarding repairs and recommendations.
- Explain technical issues in a simple and understandable way.
- Provide excellent customer service and maintain a positive attitude.
- Work closely with the service desk and technical teams.
Requirements
- Certification in IT, Computer Hardware, Networking, or related field.
- Experience in computer hardware repairs and troubleshooting.
- Good understanding of Windows operating systems and Microsoft Office.
- Basic networking knowledge is an advantage.
- Familiarity with ticketing systems and remote support tools is an advantage.
- Good communication and customer service skills.
- Organized, proactive, and able to work under pressure.
- Valid driving license
Desired Skills
- Hardware diagnostics and repair
- Laptop formatting and deployment
- Malware and virus troubleshooting
- Data backup and migration
- Time management and organization
- Team collaboration
- Professional communication
- Attention to detail
Working Environment
- Workshop-based role with occasional onsite interventions.
- Exposure to various hardware and software environments.
- Fast-paced technical environment requiring multitasking and teamwork.
Working Conditions
• Hours of Work: 08:30 – 17:00, Monday to Friday
• Salary: Competitive, based on experience and qualifications
• Medical Insurance: Fully covered by the company for the employee, effective from date of entry
• Pension Scheme: Company-contributed, based on a percentage of your salary
• Hybrid Work Model: Up to two days per week remote work
• Birthday Leave: One additional day of leave per year
• Annual Leave: Local leave entitlement applicable from the first month of employment*
• Work Environment: Exposure to a tech-driven, fast-paced, and innovative setting
• Professional Development: Opportunities for continuous training and career growth
• Culture: Supportive team with a strong focus on collaboration and operational excellence