Java Support Engineer

We are seeking a skilled and customer-focused Java Migration Support Analyst to provide technical support for the migration from Oracle Java to Red Hat OpenJDK across enterprise Windows environments. The role is responsible for investigating and resolving migration-related incidents, ensuring business applications remain operational throughout deployment and hypercare phases. The successful candidate will work closely with end users, application support teams, EUC teams, and technical specialists to diagnose issues, implement approved remediation actions, and coordinate escalations where required. This position requires strong troubleshooting capabilities, a solid understanding of Java-based applications and Windows environments, and experience working within structured IT service management processes. The role will also contribute to incident documentation, knowledge management, root cause analysis, and continuous improvement initiatives to enhance the overall migration and support experience.