Jr. Tech Support Engineer - I

Job Type: Remote

Job Description:

We seek a highly motivated and technically savvy Jr. Technical Support Engineer - I to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues and a passion for providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers on using our products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay current with new technologies and industry developments to provide the best possible support to our customers.
• Participate in on-call rotations to provide 24/7 support to our customers.

Requirements:

• Bachelor's degree In Computer Science, Engineering, or a related field.
• 1-2 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and knowledge management tools.
• Ability to work in a fast-paced and dynamic environment.
• Strong understanding of networking and system administration.
• Knowledge of scripting and automation is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement.
• Training and development programs.
• Health insurance and other benefits as per company policy.

Salary Range: 3,00,000 INR - 6,00,000 INR Per Annum