Jr Zonal Manager
Delhi NCR, IndiaFull-timeMid · 3-6 years
About this role
Role Overview
The Jr Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets.
The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience.
Key Responsibilities
1. Operations Management
- Oversee day-to-day operations of all assigned stores.
- Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards.
- Conduct regular store visits and operational reviews.
- Monitor and improve store audit scores and compliance standards.
- Ensure smooth opening, closing, staffing, and shift operations across stores.
2. Business & Revenue Performance
- Drive sales growth and profitability across the assigned cluster.
- Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability.
- Identify business gaps and execute action plans to improve performance.
- Support and execute local store marketing initiatives.
3. People Leadership & Team Development
- Lead, mentor, and develop Store Managers and store teams.
- Build a strong performance-driven and customer-focused culture.
- Ensure manpower planning, roster management, and attrition control.
- Conduct regular performance reviews, coaching sessions, and training.
- Identify high-potential team members and build succession pipelines.
4. Customer Experience
- Ensure exceptional customer experience standards across all stores.
- Monitor customer feedback and implement corrective actions promptly.
- Drive consistency in product quality, speed of service, and hospitality.
5. Compliance & Audit
- Ensure compliance with company policies, FSSAI guidelines, and statutory requirements.
- Conduct regular operational, hygiene, and safety audits.
- Ensure proper inventory management and control mechanisms.
6. Cross-Functional Coordination
- Work closely with HR, Supply Chain, Finance, Training, and Marketing teams.
- Ensure timely reporting, MIS submissions, and issue escalations.
- Support new store launches, stabilisation, and operational expansion initiatives.
Desired Candidate Profile
- Strong leadership and people management skills
- High ownership and execution-oriented mindset
- Strong understanding of business and store economics
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and high-growth environment
- Hands-on approach with strong field presence
Qualifications & Experience
- Graduate / Postgraduate in Hotel Management, Business Administration, or related field
- 3–6 years of experience in QSR / Retail / F&B operations
- Experience managing multiple stores or clusters preferred
- Prior experience leading Store Managers / Area Managers is an advantage
Why Join abCoffee?
- Opportunity to build and scale a category-defining consumer brand
- Fast-growth and high-ownership environment
- Career progression opportunities in operations leadership
- Work closely with senior leadership and expansion teams