Junior HR Contact Support

We are looking for an enthusiastic and service-oriented HR Services Associate to join our client's HR team. This is an excellent opportunity for recent graduates or professionals with up to 2 years of experience who are interested in building a career in Human Resources.



In this role, you will serve as the first point of contact for employees, HR Business Partners, and managers regarding HR-related queries. You will provide frontline support through various channels, helping employees access HR services and ensuring a positive employee experience.



Key Responsibilities

• Act as the primary point of contact for employees, HRBPs, and managers on HR-related matters.

• Respond to employee inquiries received via phone, email, and other support channels.

• Provide guidance on HR policies, procedures, and programs.

• Support and promote self-service HR tools and solutions.

• Assist employees with accessing HR resources, benefits information, payroll-related queries, and personal data updates.

• Contribute to the maintenance and continuous improvement of HR portals, intranet content, and employee communications.

• Escalate complex cases to appropriate HR teams when required.

• Ensure accurate and timely handling of employee requests while maintaining confidentiality.

• Deliver high-quality customer service and support a positive employee experience.



Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• 0-2 years of relevant experience in HR, customer service, administration, or a similar role.

• Strong communication and interpersonal skills.

• Customer-focused mindset with a willingness to help and support others.

• Ability to manage multiple tasks and prioritize effectively.

• Good organizational and problem-solving skills.

• Proficiency in Microsoft Office applications.

• Experience with HR systems or service desk tools is a plus.