About this role
Summary: The Key Account Manager (KAM) plays a pivotal role in driving revenue growth and long-term customer success within the technology sector. This strategic position focuses on managing high-value accounts, delivering tailored Managed IT Services solutions, and expanding business relationships through proactive account planning and solution-led selling. The KAM is responsible for fostering deep customer engagement, identifying growth opportunities, and ensuring seamless delivery of Microsoft 365, cybersecurity, and other enterprise-grade technology solutions. By leveraging CRM systems and data-driven insights, the KAM aligns business objectives with customer needs, positioning the organization as a trusted technology partner. This role is essential to maintaining client retention, increasing account lifetime value, and contributing to the company’s market leadership in managed services and digital transformation. Responsibilities: Develop and execute strategic account plans for key enterprise clients to drive revenue growth and service adoption. Lead end-to-end solution selling of Managed IT Services, Microsoft 365, and cybersecurity offerings tailored to client business needs. Serve as the primary point of contact for senior stakeholders, ensuring exceptional customer relationship management and satisfaction. Conduct regular business reviews and health checks to identify up sell, cross-sell, and retention opportunities. Collaborate with technical teams to ensure seamless implementation, support, and delivery of solutions. Utilize CRM platforms to track account activity, forecast sales, manage pipelines, and generate actionable insights. Generate high-quality leads through market intelligence, networking, and targeted outreach initiatives. Monitor the competitive landscape and market trends to inform strategic account positioning and differentiation. Drive customer success by ensuring clients achieve measurable business outcomes from technology investments. Partner with marketing and sales teams to align campaigns and messaging with key account priorities. Requirements Requirements: 4–5 years of proven experience in account management, business development, or solution selling within the technology sector. Demonstrated success in managing enterprise-level accounts and driving recurring revenue through managed services. In-depth knowledge of Microsoft 365 ecosystem, cybersecurity frameworks, and cloud-based IT service delivery. Strong proficiency in CRM systems (e.g., Sales force, HubSpot) with a track record of accurate pipeline and forecast management. Exceptional communication, negotiation, and presentation skills with the ability to engage C-suite and technical decision-makers. Proven ability in lead generation, opportunity qualification, and closing complex sales cycles. Bachelor’s degree in Business, Information Technology, or a related field; relevant certifications (e.g., Microsoft Certified, CISSP, or CRM-specific) are advantageous. Self-motivated, results-driven, and adept at managing multiple priorities in a fast-paced environment. Strong analytical mindset with the ability to interpret data and translate insights into strategic actions. Benefits Uncapped Commission Quarterly Bonuses Laptop Provided Mobile Allowance Mileage Reimbursement for Business Travel Training & Certifications Career Growth Opportunities Hybrid Work Environment Mileage Reimbursement Performance Incentives Supportive Team Culture
