Key Account Manager - Night Shift - GCC
Mumbai, IndiaFull-timeMid · 3-5 years
About this role
About the Role
We are looking for a proactive and client-focused Account Manager to manage and grow relationships with international eCommerce brands. The ideal candidate should have hands-on experience in Amazon account management, Amazon advertising, marketplace operations, and client servicing. This role requires ownership of client success, KPI management, reporting, and cross-functional coordination to ensure excellent service delivery.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Build strong relationships with brand owners and stakeholders.
- Conduct weekly, monthly, and quarterly business reviews.
- Understand client objectives and translate them into actionable plans.
- Manage client expectations and ensure timely resolution of concerns.
Account & Marketplace Management
- Manage Amazon Seller Central and Vendor Central accounts.
- Monitor account health, sales performance, inventory levels, and operational metrics.
- Coordinate catalog, content, pricing, promotions, and marketplace activities.
- Identify growth opportunities across Amazon and other marketplaces.
Amazon Advertising & Growth
- Manage and optimize Amazon PPC campaigns.
- Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
- Work with internal teams to improve listings, conversions, and sales performance.
- Recommend strategies for revenue growth and profitability improvement.
Performance & KPI Management
- Own client KPIs and service delivery commitments.
- Track business performance against agreed targets.
- Prepare and present weekly and monthly performance reports.
- Drive continuous improvement initiatives to enhance account performance.
Project Coordination & Execution
- Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
- Ensure timely completion of client deliverables.
- Maintain project timelines, action trackers, and follow-up schedules.
- Escalate risks and challenges proactively.
Documentation & Reporting
- Maintain client SOPs, process documentation, and project trackers.
- Prepare business reviews, performance dashboards, and meeting notes.
- Ensure proper documentation of client requirements and action plans.
Required Skills & Qualifications
- 3–5 years of experience in Amazon Account Management, Marketplace Operations, or eCommerce Client Management.
- Strong knowledge of Amazon Seller Central and Amazon Advertising.
- Experience managing multiple client accounts simultaneously.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical and reporting capabilities.
- Proficiency in Excel, Google Sheets, and reporting tools.
- Ability to work independently and take ownership of client outcomes.
- Experience with Amazon PPC is mandatory
Preferred Qualifications
- Experience managing international clients (US, UK, Europe, Australia, etc.).
- Exposure to Walmart, Shopify, eBay, Target Plus, or other marketplaces.
- Experience working in an eCommerce agency, marketplace service provider, or aggregator environment.
- Knowledge of inventory planning, fulfillment, and marketplace compliance.
Behavioral Competencies
- Client-first mindset.
- Strong ownership and accountability.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment.
- Flexible to work across time zones when business needs require.
- Strong attention to detail and follow-through.
Key Success Metrics
- Client retention and satisfaction.
- Achievement of client KPIs and growth targets.
- Timely delivery of commitments and action items.
- Quality and accuracy of reporting.
- Effective stakeholder communication and relationship management.