Join Amazon Logistics in Brazil and lead the expansion of our hybrid last-mile delivery network across multiple operational nodes. You'll drive operational excellence, partner management, and continuous improvement while solving complex logistics challenges that directly impact our customers' delivery experience.
We're seeking a collaborative leader to manage our External Delivery Service Provider (EDSP) program, a strategic initiative that leverages regional partner networks to deliver packages with best-in-class service metrics. You'll have the opportunity to shape how we scale last-mile operations while optimizing costs and service quality across the country.
Key job responsibilities
- Oversee and develop a network of 40-50 EDSP operational nodes, ensuring consistent performance standards and supporting partner success across your region
- Build strong partnerships with field operations leaders and cross-functional teams to identify and resolve operational barriers, with focus on understanding root causes and implementing sustainable solutions
- Drive continuous improvement by analyzing operational metrics, benchmarking against peer regions, and designing new mechanisms and processes that enhance efficiency and customer experience
- Lead strategic initiatives that support network expansion and consolidation, participating actively in planning cycles and translating strategy into operational execution
- Collaborate across organizations, including field operators, support teams, and technology partners to align efforts, remove obstacles, and accelerate problem resolution
A day in the life
As a Senior Regional Operations Manager for our EDSP program, your role blends operational, tactical, and strategic work. You'll spend your mornings conducting site visits and gemba walks with delivery partners, observing operations firsthand and identifying improvement opportunities. Mid-day, you might facilitate problem-solving sessions with field operations leaders and support teams to address network challenges and accelerate solutions. Your afternoons could involve analyzing operational metrics, designing new efficiency mechanisms, or collaborating with technology teams on process improvements.
You'll also participate in strategic planning cycles focused on network expansion and partner consolidation. Throughout the week, you'll travel approximately 30% of the time to maintain close partnerships with regional operators and stay connected to on-the-ground realities. This role requires you to work effectively across multiple teams, from field operators to support functions to product managers, ensuring alignment and driving continuous improvement across the network.
About the team
We are a growing team within Amazon Logistics dedicated to building a scalable, efficient last-mile delivery network in Brazil. Our vision is to deliver exceptional service to customers while optimizing our operational costs and partner relationships. We work collaboratively across regions and functions, sharing best practices and learning from each other to strengthen our network.
Our customers are Amazon shoppers throughout Brazil who depend on us for reliable, timely delivery. The partners we work with are regional delivery service providers who are essential to our success. Together, we're building a hybrid model that combines Amazon's operational excellence with the regional expertise and agility of our partners.
In the coming years, we're focused on expanding our EDSP network strategically while consolidating operations for greater efficiency. We're looking for leaders who can balance growth with operational discipline, who are committed to understanding root causes of challenges, and who can inspire both internal teams and external partners to achieve our shared goals.
Basic Qualifications
- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience with performance metrics and process improvement and Lean techniques
- Experience with the full lifecycle of staffing, including interviewing, hiring, performance management, promotions and terminations
- Work flexible schedule including weekends, nights, and holidays
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Experience working in large-scale networking environments
- Travel up to 30% of the time
Preferred Qualifications
- Experience working with changing priorities and schedules
- Experience working in a matrixed organization
- Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
- Demonstrated ability to independently manage day-to-day operational and tactical challenges while contributing to strategic decisions that drive long-term operational efficiency.
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