Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
Amazon is growing its Amazon Paid Service strategy around the world, and we are looking for a passionate, innovative and results-driven leader to build and develop a strong team of Account Managers (AM) to support China-based Sellers who enroll in Amazon Paid Services to maximize their presence and business in Amazon WW marketplace. This role will collaborate with Seller recruitment team, product team and destination marketplace team to manage enrolled Sellers’ end-to-end journey on Amazon and grow Sellers’ businesses globally. Moreover, this role will own the growth strategy of the assigned product categories for CN-Based Sellers. She/He will identify opportunities by deep diving Seller business and industry trending, closely engage with marketplace stakeholders to explore possible solutions, and drive cross-function teams to remove blockers for Sellers or accelerate their business growth.
Key job responsibilities
• Hire and develop a talented AM team.
• Lead the AM team to provide consulting services to help CN sellers succeed in Amazon Global Market places by leveraging in depth understanding of Amazon ecosystem, along with great business understanding.
• Lead the AM team to work with Sellers who enroll in Amazon paid services to expand their product selections to Amazon and improve seller experience in order to delight our WW consumers and buyers and grow Sellers’ business with profit.
• Simplify existing working processes and invent new working mechanisms to improve team productivity and efficiency.
• Generate high-quality Seller insight to influence Amazon WW product roadmap and policy/process change to improve experience for both consumers and Sellers.
• Drive WW alignment on category development plan, partner with WW marketplace team on new feature/program pilot and develop best practice to scale the impact.
• Support Seller recruitment team on prospects targeting and program enrollment.
Leadership:
• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Manage all aspects of the client relationship for highest standard of seller experience.
Basic Qualifications
- 7+ years of account management, project or program management or buying experience, or Bachelor's degree
- 3+ years of people management, or 5+ years of people management experience
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience managing teams
- Experience in a dynamic environment with a high degree of customer service
- Excellent verbal/written communication and presentation skills in both English and Chinese.
Preferred Qualifications
- Related working experience in e-commerce/FMCG/consulting industry.
- MBA preferred.
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