Lead Technical Support Engineer

Job Description Summary

• Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required
• To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.
• To support Service projects as required.
• This role may involve site work supporting customers

Job Description

         MAIN TASKS AND ACTIVITIES

·         Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations.

·         Application or development of engineering standards.

·         Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems.

·         Use of Smart Serve to document all customer cases and follow up to completion

·         Preparation of Pre Site packs for FSE’s detailing technical requirements and providing appropriate instructions for works.

·         Create customer warning notices and advice notices in response to discovery of a hardware or software problem.

·         Specify, design, and document drive trains including electrical design, selection and specification of components, application software.

·         Specification, design or use of computer simulation and calculation tools.

·         Perform internal and external training

·         Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors.

·         Produce technical/design specifications, and documents to help customers with problems.

·         Put together technical proposals for upgrades of legacy systems.

·         Liaise with COE engineering support as and when required

·         Some overseas travel may be required.

Qualifications:

• Graduate with 12+ years of Experience of drive train and/or power system design.
• Experience of BESS and Solar Systems
• Knowledge of control systems
• Simulation programming.
• Previous knowledge and experience of GE Vernova drive products and systems.
• Practical experience in the retrofitting of control systems

Desired Characteristics:

·       Good team player

·       Effective communicator

·       Enthusiastic

·       Flexible and adaptable

·       Works well under pressure

Additional Information