Learning Advisor

Job Description

• Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
• Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
• Develop and follow up with the customers and maintain a strong relationship.
• Work towards achieving service excellence and meeting monthly KPI.

Requirement

• Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field.
• Excellent communication skills.
• Highly customer-centric in understanding and profiling customers’ needs.
• Able to work independently and as a team player.
• Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
• Resourceful and able to perform well under pressure.
• Experience working in an educational environment will be advantageous.
• Experienced candidates will be considered for a senior role.
• Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.