Learning Operations Specialist
About this role
The Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third-party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte
Essential Duties and Responsibilities
- Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
- Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
- Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
- Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
- Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
- Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions
- Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
- Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary
- Generate and distribute learning reports and analytics as requested by stakeholders
- Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
- Performs other duties as assigned
Required Qualifications
- Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
- Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations
- Experience importing data and managing third-party content libraries (e.g., Go1, LinkedIn Learning, Udemy) within an LMS.
- Experience with learning technologies and tools, such as Adobe Captivate or Scribe
- Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
- Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
- Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
- Ability to proactively identify process inefficiencies and implement scalable solutions
- Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership
- Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills
- Self-starter who is driven to stay current on learning technology and industry trends, and can thrive both independently and as part of a team
- Analytical, organized, and detail oriented
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Lincoln?
At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.
About Lincoln Property Company
Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.
Benefits:
Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:
- Medical insurance
- Dental insurance
- Vision insurance
- Company-Paid Life insurance
- Company-Paid Long Term Disability
- Accidental Death & Dismemberment (AD&D) coverage
- 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
- Flexible Time Off (FTO) or vacation benefits, depending on position classification
- Paid sick leave and other legally required leave programs
- Employee assistance and wellness programs where available
- Company-paid holidays
- Additional voluntary benefit offerings that may vary by location and position
Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.
Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.
Equal Employment Opportunity- Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.
Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.
Reasonable Accommodation: Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at hr@lpc.com. Requests for accommodation will be treated confidentially to the extent permitted by law.
Work Authorization/ E-Verify- Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.
Background Check- Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)
Health and Safety- Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.
Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.