Manage leasing coordination and tenant relationship activities across the Film Studio asset, ensuring effective onboarding, occupancy management, tenant retention, and operational readiness to support commercial performance and long-term occupier satisfaction. The role combines leasing coordination with proactive occupier and operator servicing within a specialized studio environment.
Key Responsibilities
- Support implementation of leasing and occupancy strategies across the Film Studio asset.
- Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration.
- Act as the primary operational contact for tenants, operators, and commercial occupants across onboarding and occupancy stages.
- Manage tenant communication, issue resolution, and relationship management activities to support long-term retention and satisfaction.
- Coordinate lease administration, occupier documentation, and onboarding requirements in line with approved processes.
- Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces.
- Support tenant retention initiatives, renewals planning, and service quality improvement activities.
- Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues efficiently.
- Track tenant requests, escalations, action logs, and operational follow-ups through to closure.
- Support implementation of approved pricing, leasing frameworks, and commercial terms where required.
- Conduct tenant satisfaction follow-ups and identify service improvement opportunities.
- Monitor tenant compliance with operational, contractual, access, and HSE requirements.
- Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards.
- Support leasing negotiations and commercial discussions where required.
- Coordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-live.
KPIs
- Occupancy rate
- Tenant retention rate
- Tenant satisfaction score
- Tenant onboarding cycle time
- Number of unresolved tenant escalations
- Lease renewal rate
- Operational readiness timelines
Requirements
- Bachelor’s degree in Business Administration, Real Estate, Hospitality, Property Management, or related field.
- 5–7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management.
- Experience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets preferred.
- Experience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environments.
- Exposure to entertainment, creative, destination-based, or specialized asset environments preferred.
- Strong stakeholder and customer relationship management capability.
- Understanding of leasing operations, occupier onboarding, and occupancy management.
- Ability to coordinate cross-functional operational requirements and service activation activities.
- Strong issue resolution, follow-up discipline, and communication capability.
Key Competencies
- Tenant relationship management
- Leasing operations
- Stakeholder coordination
- Customer service
- Commercial operations
- Communication skills
- Problem solving
