Locality Officer

We are looking for new colleagues to join our Housing team in Hertfordshire, to make sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload 

• Strong communication skills with previous experience of working with customers in a demanding environment.

• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate

• Previous experience, or a knowledge of delivering housing management services

• Experience of using computer systems, for example Microsoft Office

• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

• You will be joining our team based in the Hertford office

• You'll be covering our properties in Hertfordshire

• The role is permanent, and you'll be working full time (37 hours a week)

• As you will out be visiting our customers you'll need a full UK driving licence and a car

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

Job Description