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[What the role is]
[LTA-PT] MANAGER/DEPUTY MANAGER, TICKETING SYSTEM & GOVERNANCE (OPERATIONS)[What you will be working on]
Become a catalyst for effective system ownership, operations and governance as a Ticketing System and Governance officer!
Are you passionate about optimising public service delivery and making a difference? Join our team and take a lead role in maintaining, enhancing and governing the public transport ticketing system to strengthen people-centric service delivery and ensure a future-ready public transport network that connects communities and places.
Responsibilities:
Shape the future of public transport ticketing by governing a critical national system that delivers reliable, seamless and commuter-centric journeys.
Lead exciting transformation initiatives, from developing business cases to delivering enhancements that improve the ticketing experience for millions of commuters.
Turn commuter needs, service insights and market trends into practical, customer-focused solutions that keep Singapore’s ticketing system future-ready.
Collaborate with technology partners, operators, vendors and internal teams to solve real-world operational challenges and uplift the end-to-end travel experience.
Drive the enhancement pipeline by assessing system changes for operational impact, commuter value, financial sustainability and implementation readiness.
Strengthen system governance by managing service provider contracts, audits, compliance actions and management recommendations that support sound decision-making.
[What we are looking for]
Knowledge in Computer Science, Engineering, Information Technology, Business Analyst or a related field is required.
Candidates should have at least 3 years of proven experience in analysing requirements, managing customer experience and ensuring governance.
Strong stakeholder management, situational awareness and vendor management skills are essential.
Analytical and problem-solving skills with the ability to evaluate complex business and operational requirements.
Communicate effectively with cross-functional teams and senior management through clear verbal and written communication.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
