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[What the role is]
Be part of a future-ready Traffic Operations Command Centre (OCC), where your tech-savvy mindset, data-driven and system integration thinking would help reshape how we manage real-time traffic incidents. This role is ideal for candidates passionate about Intelligent Transport Systems (ITS), AI tools & digital integration, and who can thrive in fast-paced operational environments with composure. The candidate will play a frontline role in managing real-time traffic operations, while also collaborating across teams to elevate operational efficiency and responses through smart systems and analytics.[What you will be working on]
Monitor real-time traffic incidents via the Intelligent Transport Systems (ITS) platforms & sensors
Detect, flag & escalate traffic incidents accurately & promptly
Identify traffic anomalies or trends via Artificial Intelligence (AI) / Video Analytics (VA) & other monitoring tools
Monitor critical systems that enable OCC operations
Liaise & coordinate response efforts with relevant internal stakeholders and government agencies
Implement & support contingency plans during incidents
Collaborate with data & system teams to improve dashboard visualizations and automate logic workflows
Enhance incident strategies using data insights and decision-support tools, such as refining trigger points for OCC alerts and escalation protocols
Participate in periodic contingency exercises and conduct ‘After Action Reviews’ (AARs) to enhance operational readiness
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
[What we are looking for]
Minimum Diploma in any discipline, preferably in fields related to IT, systems, engineering, or operations
Willingness to perform shift work, including weekends & public holidays
Technologically inclined team-player, with strong situational awareness & ability to communicate effectively
Ability to manage real-time scenarios & make sound decisions under pressure
Possess strong system thinking & analytical mindset, with a natural curiosity to improve workflows & outcomes
Prior experience in a Command Centre or similar real-time operational / smart-system environment is advantageous
