The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment
Job Title: Managed Service Representative
Location: Mumbai, Maharashtra
Experience: 2-3 Years
Working Days: 6 Days a Week
Job Type: Full-Time
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Job Description:
We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.
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Key Responsibilities:
· Handle inbound and outbound customer service calls in multiple languages.
· Address customer inquiries, concerns, and complaints professionally and efficiently.
· Provide product/service information to customers.
· Resolve customer issues and escalate complex cases to the appropriate departments.
· Maintain accurate records of customer interactions and transactions.
· Adhere to company policies and procedures while delivering excellent customer service.
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Key Skills & Qualifications:
· Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
· Strong communication and interpersonal skills.
· Ability to manage and resolve conflicts.
· High level of patience and problem-solving ability.
· Basic computer skills for handling CRM systems and software.
· Prior experience in customer support or call centres is a plus but not mandatory.
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Educational Qualification:
· Graduation with a degree is a must.
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Salary:
· Competitive salary based on experience.
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Working Hours:
· Rotational shifts, including weekends and public holidays.
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Benefits:
· Health insurance and performance-based incentives.
· Training and development opportunities for career growth.
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If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!
