Management Trainee (Tech)
Mumbai, IndiaFull-timeEntry · 1-3 years
About this role
About the Role
We're looking for a sharp, technically curious Management Trainee to be the single point of ownership for 1–2 of our most strategic clients. You will sit at the intersection of product, technology, and customer success , embedded deeply in the client's workflow, ensuring they get maximum value out of the Gocomet platform
Key Roles & Responsibilities
- Present product demos to stakeholders, collect feedback, and collaborate on product refinements.
- Lead client training and technical consultations, delivering tailored product walkthroughs and real-time troubleshooting to resolve blockers for users of all technical proficiency levels
- Build and maintain training materials, how-to guides, and FAQs for each client context
- Translate client-reported issues and requirements into well-structured tickets and briefs for tech, following through ensuring issues are resolved and clients are informed.
- Validate product functionalities, conduct User Acceptance Testing, and provide structured feedback to tech teams.
- Handle support tickets for strategic clients end-to-end - triage, investigate, resolve or escalate
- Write clear RCA reports and work with engineering to prevent recurrence
- Facilitate daily Scrum calls and drive cross-functional alignment by coordinating closely with technical teams to remove blockers and ensure sprint goals are met.
- Prepare weekly reports for internal stakeholders covering client health, open issues, recent resolutions, and usage patterns
- Analyze industry trends, competition, and market needs to contribute to product improvements.
- Leverage AI tools to automate, accelerate, and improve your own workflows — whether it's drafting SOPs faster, summarising logs, or generating reports
Qualifications & Skills
- 1–3 years of experience in a product, implementation, technical support, or operations role at a SaaS company
- Demonstrated experience working directly with clients in a technical capacity
- Comfortable reading application logs and basic error traces to diagnose issues
- Understands how software products work. You can map a user journey, spot a UX gap, and describe a bug with enough precision for an engineer to act on it.
- Expert communicator with a proven track record of authoring clear, actionable SOPs and Root Cause Analysis (RCA) reports. Adept at resolving complex customer issues through proactive dialogue and strategic problem-solving.
- Process-oriented with a strong sense of ownership and follow-through
- Proficiency in tracking/reporting tools (Excel, Jira, Freshdesk or similar)
- Ability to work independently, take ownership, and drive initiatives with minimal supervision.