Manager - 4PL
Pune, IndiaFull-timeMid · 5-10 years
About this role
- Operations:
- Manage day-to-day export and import shipment activities for international movements.
- Coordinate with freight forwarders, customs brokers, carriers, suppliers, and internal stakeholders to ensure timely shipment execution.
- Review shipping plans, commercial documents, and transportation requirements prior to dispatch.
- Monitor shipment status, resolve transit and clearance issues, and communicate updates to stakeholders.
- Maintain shipment records, tracking details, and logistics documentation in relevant systems.
- Support urgent/critical shipments and escalation management to minimize business disruption.
- Trade Compliance
- Ensure shipments comply with applicable import/export laws, customs regulations, sanctions requirements, and internal trade compliance procedures.
- Review and validate shipping documentation such as commercial invoices, packing lists, certificates of origin, & MTCs.
- Verify product classification data, country of origin information & valuation inputs.
- Support screening requirements for customers, suppliers, countries, and end use where applicable.
- Maintain audit-ready records for customs and trade compliance purposes.
- Assist with responses to customs queries, documentation reviews, and post-shipment corrections.
- Manage and coordinate responses to consultative letters, show cause notices, and other customs-related litigation matters received from customs authorities.
- Process Improvement
- Identify recurring issues in documentation, classification, clearance, and transportation execution.
- Drive continuous improvement actions to improve Safety, Quality, Delivery, and Cost.
- Develop standard work, checklists, and operating procedures for shipment and compliance processes.
- Support audits, internal reviews, and corrective/preventive actions related to trade and customs compliance.
- KPIs
- On-time shipment clearance
- Documentation accuracy rate
- Number of shipment holds/delays
- Customs query turnaround time
- Compliance incident rate