Sign up free to see how well your resume matches this role.
Job Title
Client Services ManagerJob Description Summary
Lead a client service team across two sites, delivering exceptional customer experience and operational excellence.Job Description
Client Service Manager
Perth, WA | Full-Time
Lead a multi-site team delivering exceptional client outcomes
Highly visible role with stakeholder engagement and leadership
Join a global organisation with a collaborative culture
About the Role
We are seeking an experienced and people-focused Client Service Manager to lead service delivery operations across two prominent client locations.
This is a hands-on leadership role responsible for managing a team of Client Service and General Office professionals, ensuring both sites operate seamlessly while delivering exceptional customer experiences. You'll be the driving force behind service excellence, stakeholder engagement and operational performance, while creating a positive and collaborative team culture.
If you're passionate about people leadership, client relationships and continuous improvement, this is an outstanding opportunity to make a meaningful impact within a dynamic and fast-paced environment. This role is 5 days on-site in the office.
Key Responsibilities
Lead, coach and develop a team of six Client Service and General Office professionals
Manage workforce planning including rostering, shift coverage and leave management
Ensure both sites maintain operational readiness and service excellence
Drive client satisfaction through proactive stakeholder engagement
Manage client issues, complaints and escalations through to resolution
Build strong relationships with tenants, clients, contractors and service providers
Coordinate regular tenant meetings and address operational feedback
Support onboarding, training and ongoing capability development of team members
Ensure compliance with workplace safety, risk management and reporting requirements
Oversee site access management, security permissions and visitor management processes
Monitor service delivery KPIs and implement continuous improvement initiatives
Support financial processes including procurement coordination, invoicing and cost control
Conduct site inspections, floor walks and operational reviews
Prepare reports, and analyze service performance data and provide recommendations
About You
3+ years demonstrated experience in client service, customer experience or workplace operations
Proven leadership experience managing teams across two locations; happy to work 5 days on-site in the office
Strong stakeholder management and relationship-building skills
Experience managing escalations, customer complaints and sensitive issues
Excellent communication, negotiation and conflict resolution skills
Highly organized with strong planning and problem-solving skills
High level of proficiency across Microsoft Office and business systems
Customer-focused mindset with a passion for service excellence.
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world's leading organizations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Leadership role with responsibility for two sites
Opportunity to influence service delivery and client satisfaction outcomes
Supportive and collaborative team culture
Career progression Opportunities within a global organization
Exposure to senior stakeholders and a broad range of customers
Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.
