Manager - Cross Border Trade
Full-timeMid · 5-10 yearsH1B likely
About this role
Position: Manager Cross-Border Trade
Location: Mumbai/Kolkata/Siliguri/Gurugram
About Us:
Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and
Over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of
Time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas
Based corporation and have been in the business for almost 15 years. We have a dedicated and
Strong team of 650+ associates and we are continuously adding new people to our team. Ergode is
Consistently ranked among the top online shopping destinations as we have been rated as the Top 30
Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on
EBay.
Our Businesses | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |
Our Brands | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA |
VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS |
MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE |
Key Responsibilities:
Cross-Border Sales Strategy:
- Develop and execute strategies to expand cross-border sales and market penetration.
- Identify target markets and customer segments for international expansion.
- Conduct market research to analyze customer preferences, competition, and trends in different countries.
- Develop pricing strategies and promotional campaigns to attract international customers.
Logistics and Supply Chain Management:
- Optimize logistics and supply chain operations for international shipments.
- Coordinate with shipping carriers, freight forwarders, and customs brokers to ensure timely and cost effective delivery of goods.
- Manage inventory planning, allocation, and replenishment for cross-border trade.
- Monitor and mitigate risks associated with international shipping, such as customs delays or trade compliance issues.
International Trade Compliance:
- Stay updated with international trade regulations, customs requirements, and export/import laws.
- Ensure compliance with trade regulations, including product classification, country of origin labeling, and customs documentation.
- Collaborate with legal and compliance teams to develop and implement trade compliance programs.
- Conduct periodic audits and assessments to ensure adherence to international trade regulations.
Partnerships and Vendor Management:
- Identify and onboard strategic partners, distributors, or agents in target markets.
- Develop and maintain relationships with international suppliers, manufacturers, and service providers.
- Negotiate contracts, terms, and pricing with vendors and partners.
- Monitor vendor performance and ensure alignment with quality standards and delivery requirements.
Cross-Functional Collaboration:
- Collaborate with internal teams, including marketing, sales, finance, and operations, to align cross border trade strategies with overall business goals.
- Provide guidance and support to cross-functional teams in implementing international trade initiatives.
- Coordinate with marketing teams to localize marketing campaigns and product positioning for international markets.
- Work closely with finance teams to manage foreign currency exchange, tax considerations, and financial reporting for cross-border transactions.
Performance Analysis and Reporting:
- Monitor and analyze key performance indicators (KPIs) for cross-border trade, including sales revenue, conversion rates, customer acquisition costs, and return on investment.
- Generate regular reports and present insights to management on the performance of cross-border trade initiatives.
- Identify areas for improvement and recommend strategies to optimize performance and drive growth.
Qualifications:
- Bachelor's degree in Business Administration, International Business, or a related field (MBA or relevant certification is a plus).
- Proven experience in cross-border trade management within an e-commerce or retail environment.
- Strong knowledge of international trade regulations, customs compliance, and logistics operations.
- Familiarity with cross-border e-commerce platforms, payment gateways, and marketplace dynamics.
- Excellent understanding of supply chain management, inventory planning, and demand forecasting.
- Experience in negotiating and managing contracts with international vendors and partners.
- Analytical skills to monitor performance metrics, conduct market research, and derive actionable insights.
- Strong project management and organizational skills to handle multiple initiatives and meet deadlines.
- Excellent communication and interpersonal skills to collaborate with internal teams and external partners.
- Ability to adapt to a fast-paced and dynamic business environment.
- Fluency in multiple languages is desirable, especially those relevant to target markets.
Soft Skills:
Cross-Cultural Communication: Ability to effectively communicate and collaborate with individuals from
diverse cultural backgrounds. Sensitivity to cultural nuances and understanding of communication styles
in different countries.
Relationship Building: Strong interpersonal skills to establish and maintain relationships with
international partners, vendors, and stakeholders. Ability to build trust, negotiate effectively, and
resolve conflicts.
Leadership: Proven leadership abilities to drive cross-border trade initiatives, influence stakeholders,
and inspire cross-functional teams. Ability to motivate and guide teams towards achieving common
goals.
Adaptability: Flexibility and agility to navigate through changing international trade regulations, market
dynamics, and customer preferences. Ability to adjust strategies and approaches based on market
conditions and emerging trends.
Problem-Solving: Strong critical thinking and problem-solving skills to address challenges related to
logistics, customs, compliance, and international market expansion. Ability to identify solutions and
make data-driven decisions.
Analytical Skills: Proficiency in data analysis, market research, and performance metrics. Ability to gather
and analyze data to derive insights, measure success, and identify areas for improvement.Strategic Thinking: Ability to think strategically and develop long-term plans for cross-border trade
expansion. Understanding of market trends, competitive landscape, and customer demands to shape
strategies.
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel)
- International Trade Regulations: In-depth knowledge of international trade regulations, customs requirements, and export/import laws.
- Understanding of trade compliance, documentation, product classification, and country of origin labeling.
- Supply Chain and Logistics Management: Strong understanding of supply chain principles and logistics operations.
- Familiarity with inventory management, shipping, freight forwarding, customs clearance, and transportation modes.
- Market Research and Localization: Proficiency in conducting market research to identify target markets, customer preferences, and competition.
- Ability to localize marketing campaigns, product positioning, and customer experience for international markets.
- E-commerce Platforms and Marketplaces: Familiarity with cross-border e-commerce platforms, payment gateways, and marketplace dynamics.
- Experience in navigating and optimizing online marketplaces for international sales.
- Vendor and Partner Management: Experience in identifying, onboarding, and managing strategic partners, distributors, and vendors in different countries.
- Ability to negotiate contracts, establish mutually beneficial relationships, and monitor performance.
- Data Analysis and Reporting: Proficiency in using data analytics tools and software to analyze performance metrics, generate reports, and present insights to stakeholders.
- Ability to track and measure cross-border trade KPIs.
- Financial Management: Understanding of foreign currency exchange, tax considerations, and financial reporting related to cross-border transactions.
- Ability to work with finance teams to ensure compliance and accurate financial management.