About this role
Position Title: Manager, Direct Sales Base Salary: $44,500 to $70,800 annually DOE Commission: Target commission of $52,000 annually Bonus: Target annual bonus Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Manager, Direct Sales, will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Sales Leadership & Performance Management · Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) overseeing hiring, onboarding, training, and fostering continuous growth and performance. · Meet and exceed monthly sales performance expectations for all sales channels. · Monitor and evaluate sales performance reporting dashboards with BI team. · Create and monitor lead and lag sales performance measurements. Sales Operations, Processes & Training · Build and execute processes and sales initiatives to increase customer penetration across the footprint. · Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer. · Assist in building new order entry processes for sales team. · Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others. Market Development, Community Engagement & Strategy · Host community building events as new fiber areas are launched. · Marketing team collaboration; offer strategy & communication, collateral material creation & distribution. · Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Minimum four (4) years of Telecom industry experience. · Minimum four (4) years of Sales Management experience. · People management experience leading teams of 15 plus direct reports. · Documented record of meeting and exceeding sales performance expectations. · Excellent communication and customer service skills. · High proficiency in MS Office products. · Strong financial analysis and project management abilities. · Competency in making data driven business recommendations. · Analytical and problem-solving aptitude. · Must have reliable transportation and willing to travel as needed. · Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record. Preferred Qualifications: · Bachelor's degree in related field. Knowledge, Skills, and Abilities: · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. · Ability to multi-task and collaborate effectively with other personnel to meet deadlines. · Strong verbal and written communication, attention to detail, and organizational skills. · Ability to work within critical deadlines. · Ability to adjust to rapidly changing priorities and schedules. · Ability to provide excellent customer service. · Ability to drive on behalf of the company in a safe and responsible manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle. Work Environment and Additional Information Spends approximately 50% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Must be comfortable walking up and down streets for several hours per day, including uneven terrain, uphill and downhill areas. Regularly requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility. Minimal time in an office environment. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #ZFOR
