Manager of Engagement

• Build and launch the Engagement team, establishing its vision, structure, and operational framework
• Develop team roles, responsibilities, and workflows to support effective engagement programming
• Recruit, hire, train, and mentor team members as the program grows
• Create systems, processes, and tools to ensure consistent and high-quality service delivery
• Establish the team's identity and position within the broader organization

• Create a comprehensive community engagement strategy that aligns with the MPO's mission and goals
• Develop policies, procedures, and best practices for engagement activities
• Establish performance metrics and evaluation frameworks to measure engagement effectiveness and community impact
• Build collaborative relationships with the Office of Government Affairs to coordinate on collateral development and media relations initiatives
• Design scalable programs that can grow and evolve with community needs

• Local government officials and staff
• State government agencies and representatives
• Nonprofit organizations and community groups
• Residents and neighborhood associations
• Schools, universities, and students
• Employers and corporations
• Transportation Policy Committee (TPC) members
• Technical Advisory Committee (TAC) members
• Internal staff
• Consultant partners

• Develop engaging content and presentations for diverse audiences
• Establish a speaker’s bureau and create protocols for public speaking engagements
• Create opportunities for meaningful, innovative, and effective public participation in planning processes in alignment with our public participation plan
• Build an outreach toolkit and resource library

• Monitor, manage and implement communication channels including newsletters and email distribution systems
• Establish an effective social media presence and content strategy across multiple platforms
• Create communication standards, brand guidelines, and messaging frameworks for the division that complement and align with those at the overall agency
• Build templates, systems, and workflows for ongoing content creation and distribution

• Committees, subcommittees, and advisory groups
• Community events, seminars, workshops, and public meetings
• Awards programs to recognize excellence and innovation
• Ensure all engagement activities are designed with ADA accessibility requirements and Title VI civil rights provisions from inception

• Establish strong ADA and Title VI programs to ensure meaningful access for all community members from day one
• Develop protocols to identify and address barriers to participation
• Create culturally responsive engagement strategies and standards
• Build systems to track and report on demographic reach and participation effectiveness amongst the region’s communities.
• Demonstrate a forward-thinking approach by championing innovative initiatives, such as a potential community ambassadors program and others, that continue advancing the MPO and elevating communication standards.

• Manage a team of administrative professionals that work closely with the various departments of the MPO for seamless operations support.

• Demonstrated experience launching or significantly expanding programs, teams, or initiatives
• Proven success in building partnerships with diverse stakeholders including government agencies, nonprofits, and community organizations
• Excellent written and verbal communication skills with ability to create frameworks and documentation
• Strong project management, organizational, and strategic planning abilities
• Experience with social media management and digital communications platforms
• Knowledge of public participation best practices and engagement methodologies
• Commitment to Title VI and accessibility principles
• Proficiency with common communication/design tools like Adobe Suite, Canva, etc. and experience using best practices to integrate artificial intelligence into the work of the team.
• Familiarity with public meeting facilitation techniques and the Texas Open Meetings Act
• Supervisory Experience

• Bachelor’s degree in an applicable academic discipline or related field of study.
• 3 years of experience working with local government, nonprofit programs, school or in job related duties.

• Bachelor's degree in Public Administration, Communications, Urban Planning, Public Relations, Marketing or related field
• Minimum 5 years of progressively responsible experience in community engagement, public outreach, or stakeholder relations
• Experience working with metropolitan planning organizations, regional agencies, federal, state or local government
• Knowledge of transportation planning processes and federal requirements (e.g., Title VI, ADA)
• Experience with collateral development, including websites, other digital and print materials
• Familiarity with public meeting facilitation techniques

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.