Manager, RFI & Content Specialization
About this role
Clario, a part of Thermo Fisher Scientific is seeking a Manager, RFI & Content Specialization to lead and optimize the management of RFI responses, content strategy, and proposal management operations that support business growth and operational excellence. This role is responsible for ensuring the accuracy, quality, and strategic alignment of documentation and deliverables while driving operational efficiencies across the organization. The Manager will lead and develop a high-performing team, oversee the ongoing maintenance and enhancement of proposal management tools, and build strong partnerships with subject matter experts and cross-functional stakeholders. This position plays a key role in supporting departmental initiatives, advancing content management best practices, and continuously improving processes to maximize business impact and user experience.
What We Offer
Competitive pay and incentives
Provident fund and medical insurance
Engaging employee programs and local events
Modern office spaces and remote work flexibility
What You’ll Be Doing
Lead and manage the RFI (Request for Information) and content management function, ensuring high-quality, accurate, and strategically aligned deliverables
Oversee the RFI content library, including management, maintenance, governance, and optimization of content management systems and proposal management tools
Conduct ongoing assessments of content management platforms, including user experience, system performance, and content accuracy, implementing continuous improvements as needed
Support the completion of RFIs, proposals, questionnaires, and other business development documentation in partnership with internal stakeholders
Drive operational efficiencies that improve the speed, quality, consistency, and effectiveness of team deliverables
Ensure all team-produced documentation remains accurate, compliant, current, and aligned with organizational objectives and strategic direction
Lead collaboration with subject matter experts and cross-functional teams to maintain high-quality content and knowledge-sharing practices
Participate in product release readiness discussions and ensure appropriate team representation and content readiness activities
Partner with departmental leadership on strategic initiatives, transformation projects, and continuous improvement efforts
Directly manage, coach, mentor, and develop team members, providing leadership, performance support, and escalation management
Support recruitment, hiring, onboarding, training, and professional development activities for team members
Assign and distribute workload across the team to optimize productivity, meet deadlines, and balance resources effectively
Partner with departmental leadership to monitor team performance, business objectives, compliance requirements, and operational metrics
Drive process standardization, documentation, and collaboration across Proposal & Proposal Development functions and other business partners
Continuously identify and implement process improvements that enhance team performance, service delivery, and overall business value
What We Look For
Bachelor’s degree or equivalent practical experience
Minimum 5 years of experience in a pharmaceutical or CRO environment
Minimum 5 years of experience within RFI, content management, proposal management, commercial operations, project management, or related functions
Demonstrated people leadership and direct personnel management experience
Proven experience recruiting, developing, coaching, and managing high-performing teams
Demonstrated experience using proposal and content management platforms (e.g., Qvidian, Responsive, or similar solutions)
Strong experience managing content libraries, knowledge management processes, and content governance programs
Expert knowledge of medical and pharmaceutical industry terminology, practices, and business development processes
Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Expert knowledge of Salesforce or comparable CRM platforms
Strong analytical, written, communication, organizational, decision-making, and stakeholder management skills
Proven ability to work effectively in a fast-paced, dynamic, and high-pressure environment
Demonstrated success leading cross-functional initiatives and driving operational improvements
Based in India or able to work in India in alignment with local employment requirements
At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day.