About Us:
Founded with the vision of becoming the largest e-commerce aggregator in India, over the years, eTrade has successfully established itself as a market leader in the industry and has carved a niche for itself in the e-commerce space. We're proud to be certified as a Great Place to Work®, a reflection of our strong culture, inclusive environment, and people-first philosophy. We were recognized as one of the Top 30 FUTURE READY Workplaces in India for 2024 by Fortune India and CEIL HR.
In 2024, we launched our own brand of Lifestyle consumer products – Dylect (
https://www.dylect.in/). Currently, Dylect has an extensive range of products in the Auto and Solar categories with Kitchen Appliances category being the next big launch. Within a short span, Dylect has been able to capture significant market share due to our strong product, brand and operations ecosystems.
Role Overview
Own end-to-end marketplace and D2C website operations across Amazon, Flipkart, and the brand website. Drive listings, inventory, orders, logistics, and reporting with complete operational ownership.
Key Responsibilities
Marketplace Operations (Amazon & Flipkart) – 360° Ownership
- Manage Seller Central & Seller Hub operations end-to-end
- Coordinate with KAMs, platform teams, and vendors
- Create, update, and optimise product listings (ASINs, A+ content, pricing)
- Ensure listing hygiene and compliance
- Track inventory, reconciliation, ageing, and replenishment
- Execute pricing changes, deals, coupons, and promotions
- Monitor ratings & reviews; manage escalations
D2C Website Operations
- Manage product listings, pricing, coupons, and PDP accuracy
- Track daily orders, cancellations, NDRs, RTOs, and fulfilment issues
- Oversee Shiprocket operations and courier escalations
- Handle influencer/internal order dispatch
- Manage Odoo ERP and inventory reconciliation across platforms
Reporting & Tracking
- Maintain daily/weekly sales & operations trackers
- Monitor marketplace and website performance
- Track inventory, cancellations, NDRs, promotions
- Generate UTMs and prepare weekly performance reports
What Success Looks Like
- Zero listing/inventory gaps
- Minimal order delays & escalations
- Optimised and live ASIN portfolio
- Accurate, timely reporting
- Seamless coordination across platforms & warehouse
Skills Required
Must Have
- Hands-on Amazon & Flipkart operations experience
- Strong inventory & fulfilment management
- Shiprocket & ERP exposure (Odoo preferred)
- Strong Excel/Google Sheets skills
- Ability to manage multiple workstreams independently
Good to Have
- D2C brand experience
- Consumer electronics/appliances exposure
- Influencer fulfilment experience
- Understanding of UTMs/performance tracking
