Marketplace Daily Operations Executive
Mumbai, IndiaFull-timeMid · 2-5 years
About this role
Marketplace Daily Operations Executive
We are looking to hire a Marketplace Daily Operations Executive who can manage daily seller account operations, sales analysis, order monitoring, tracking verification, account health metrics, and customer feedback across Amazon, Walmart, OnBuy, and other e-commerce marketplaces.
Key Responsibilities
- Monitor daily sales performance across marketplaces such as Amazon, Walmart, OnBuy, eBay, and other platforms.
- Prepare daily, weekly, and monthly sales analysis reports.
- Analyze sales trends, order volume, product performance, and marketplace-wise performance.
- Check and manage hold orders, pending orders, delayed orders, and cancelled orders.
- Verify order tracking details and ensure tracking information is updated correctly on marketplaces.
- Monitor shipments to ensure orders are dispatched and delivered within marketplace timelines.
- Track and maintain key account health metrics such as:
- ODR – Order Defect Rate
- VTR – Valid Tracking Rate
- OTDR / ODTR – On-Time Delivery Rate
- LDR – Late Dispatch Rate
- PCR – Pre-Fulfillment Cancellation Rate
- Negative Feedback
- A-to-Z Guarantee Claims
- Chargebacks and customer complaints
- Identify issues affecting account health and take corrective action on time.
- Monitor negative feedback and coordinate for feedback removal or resolution where applicable.
- Check A-to-Z claims, chargebacks, and disputes and prepare required responses.
- Coordinate with warehouse, logistics, customer support, and marketplace teams for order-related issues.
- Maintain proper records of order issues, tracking updates, claims, feedback, and account health actions.
- Ensure all marketplace SLAs are followed for shipping, tracking, delivery, and customer service.
- Highlight urgent risks related to account health, order delays, or poor seller performance.
- Support management with daily operational reports and actionable insights.
- Work proactively to avoid account warnings, performance drops, and marketplace penalties.