Your key responsibilities will include:
- Coordinating with Customer Care teams regarding deliveries, order cancellations, returns and refunds, invoice-related cases and urgent customer escalations
- Managing operational activities on marketplace platforms, including shipment updates, refunds, customer messages and customer reviews
- Ensuring compliance with marketplace service level agreements and monitor operational performance
- Identifying recurring issues and support continuous process improvements across marketplace operations
- Providing administrative and operational support to Marketplace Managers in their daily business activities
What You Bring
- A strong interest in e-commerce and marketplace business
- Excellent communication skills in German and English; French is an advantage
- Attention to detail and the ability to handle repetitive tasks
- A proactive, open-minded and team-oriented mindset
Availability to work approximately 1.5 hours every weekday (Monday to Friday) in the afternoon to ensure compliance with marketplace service level agreements
