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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
About the position:
The International Rescue Committee is initiating a short-term nutrition focused project funded by UNICEF. The initial duration of the project is 4 months with possible further extension.
The project will contribute to improving the nutrition service delivery and outreach in seven districts of Punjab province.
The MEAL Officer will monitor outreach and OTP facility activities under the nutrition project, including process monitoring, client satisfaction surveys, data quality audits, and collection of client feedback. The role will support the program team with data informed decisions, maintain accurate monitoring records, and coordinate closely with field and OTP teams to ensure quality implementation. The MEAL Officer will report to the Program Coordinator in Multan, with a technical reporting line to the MEAL Manager in Islamabad.
Major Responsibilities:
Process Monitoring
· Conduct regular process monitoring of outreach activities and OTP facilities to check quality of implementation against agreed standards.
· Track progress of project activities against output and outcome level indicators, using standardized formats and systems.
· Support the program team in taking data informed decisions based on monitoring findings.
Client Satisfaction and Feedback
· Conduct client satisfaction surveys among beneficiaries at OTP sites and community level.
· Collect proactive and reactive feedback from beneficiaries and caregivers, and share findings with the project team for informed decision making.
· Support functioning of the Client Feedback and Complaints Response Mechanism at field level, in line with IRC procedures.
Reporting and Documentation
· Conduct data quality assessments and audits at outreach and OTP sites, and follow up on any data quality issues identified.
· Prepare and submit regular monitoring reports to the Program Coordinator in Multan, with technical inputs shared with the MEAL Manager in Islamabad.
· Support documentation of lessons learnt from program implementation, in coordination with field and OTP teams.
Coordination
· Coordinate closely with field teams and OTP teams to plan joint monitoring visits and share monitoring findings.
· Work with the Program Coordinator and MEAL Manager to align monitoring activities with overall MEAL plan for the project.
· Represent MEAL in program review meetings at field/provincial level as required, sharing updates and findings.
· Carry out other relevant tasks assigned by the supervisor.
Key Working Relationships: Position Reports to Program Coordinator at Multan and closely coordinates with the MIS team and OTP and Outreach teams. The position technically seeks support from the MEAL leadership at country office.
Job Requirements:
a) Education:
Bachelor's degree required; Master's degree preferred. Preference to candidates with degree in Social Sciences, Statistics, Public Health, or related field.
b) Work Experience:
Minimum 03-year work experience with an INGO or in offices. At least 2 years of relevant experience in Monitoring, Evaluation, Accountability, and Learning (MEAL), preferably in health or nutrition programs. Experience conducting client satisfaction surveys, data audits, and process monitoring in field settings.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
